What are the responsibilities and job description for the Front Desk Assistant - Intern position at Heart City Health?
Position Summary:
The Front Desk Float Intern is an entry-level opportunity designed for individuals interested in gaining hands-on experience in healthcare administration, customer service, and office operations within a nonprofit community healthcare organization. This role provides practical training and work experience while supporting front desk operations across multiple clinic or office locations as needed.
The intern will work closely with front office staff and leadership to learn patient service procedures, administrative responsibilities, and professional workplace expectations in a healthcare setting. No prior healthcare or office experience is required; training will be provided.
Essential Functions:
- Greet patients, visitors, and staff in a professional and welcoming manner
- Assist with patient check-in and check-out procedures
- Answer and direct incoming phone calls
- Schedule, confirm, and update patient appointments
- Assist with maintaining accurate patient and office records
- Support scanning, filing, and document organization tasks
- Help maintain clean, organized, and professional front desk areas
- Provide administrative support to clinic and office staff as assigned
- Float between departments or clinic locations based on operational needs
- Respond professionally to patient questions and requests
- Assist with data entry and general clerical duties
- Maintain confidentiality of patient and organizational information in accordance with HIPAA guidelines
- Participate in training sessions, team meetings, and professional development opportunities
- Perform other administrative support duties as assigned
Learning Opportunities:
This internship is designed to provide practical exposure and professional development in the following areas:
- Front office healthcare operations
- Patient service and customer experience
- Appointment scheduling and administrative workflows
- Professional communication and workplace etiquette
- Electronic health record (EHR) systems and office software
- Time management, organization, and teamwork
- Healthcare compliance and confidentiality standards
Qualifications
No prior healthcare or office experience is required. Training and mentorship will be provided throughout the internship.
- High school diploma, GED, or currently enrolled in a high school, college, or vocational program
- Interest in healthcare administration, nonprofit work, customer service, or office operations
- Basic computer and keyboarding skills
- Strong interpersonal and communication skills
- Positive attitude and willingness to learn
- Ability to maintain professionalism and confidentiality
- Dependable attendance and flexibility to work at different office or clinic locations as needed
- Strong organizational skills and attention to detail
Physical Demands:
- May sit for long periods of time
- Must be able to see and hear within normal range with or without correction device(s)
- Dexterity and hand to eye coordination as normally associated with operating office equipment, computers and telephones
Work Environment:
Professional, fast-pace office work environment