What are the responsibilities and job description for the Patient Care Coordinator position at Hear Sarasota?
Hear Sarasota is seeking a Patient Care Coordinator with experience for our busy Sarasota office. This is a part-time position that will transition to full time eventually with a schedule from 8:45 a.m. to 4:45 p.m., Monday – Friday.
Must be able to work independently as well as with the audiologist.
Good customer service skills and must enjoy working with the public.
For this position to be a good fit, there are a few qualities we require candidates to possess:
- Basic computer literacy skills-- MS Office (Word, Excel, Outlook). We will train to use our user-friendly data Office Management Software,
- Excellent oral and written communication skills
- Well-versed in the English language with good articulation and volume-- Many of our patients are hearing-impaired and you may be asked to speak up or repeat yourself, especially over the phone.
- Patience and politeness-- Again, you may be asked to repeat yourself often or need to speak slowly and clearly, while being understanding and compassionate of others' disabilities.
- Courtesy and a caring, pleasant demeanor-- Essential as you will be the first person our patients see when they arrive, or speak to when they call
- Attention to detail-- To ensure we provide optimal care and keep accurate records
- Ability to establish and maintain a professional rapport with patients and co-workers
- Effectively handle multiple incoming telephone lines with the ability to answer general questions and schedule appointments for several Audiologist
- Heavy patient traffic - meet and greet appointments and walk-ins requesting hearing aid assistance
- Direct patients to audiologists
- Assist audiologist with clerical work and other tasks as necessary upon request
- Familiarity with basic medical terminology
We offer all new team members paid sick, vacation days and major holidays.
Education and Experience: High School Diploma or equivalent. Experience in an environment with an emphasis on sales and customer interaction. Past experience working with the senior population and/or insurance billing is a plus.
Pay: $18.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Paid time off
Work Location: In person
Salary : $18 - $25