What are the responsibilities and job description for the Front Desk Coordinator (Modesto, CA) position at HealthyU Clinics?
Brief Description
Position Description:
The Front Desk Coordinator ensures standardization in front office operations, enhances patient experience, and promotes efficiency in administrative workflows. Delivers courteous and efficient front office support by welcoming patients, coordinating appointments, verifying insurance information, managing calls, and assisting with referrals to ensure a seamless patient experience.
Key Responsibilities
HealthyU Clinics is a value-based health care organization that is committed to revolutionizing patient care by providing high-quality, patient-centered services in a compassionate and efficient manner. We are a multi-state and multi-specialty care organization that puts primary care at the forefront of medicine. Our goal is to offer a broad range of healthcare services, ensuring that our patients receive the best possible treatment and support with the goal of decreasing overall healthcare costs. Our team is dedicated to creating a positive and collaborative work environment, where employees are valued, empowered, and supported in their professional growth.
Position Description:
The Front Desk Coordinator ensures standardization in front office operations, enhances patient experience, and promotes efficiency in administrative workflows. Delivers courteous and efficient front office support by welcoming patients, coordinating appointments, verifying insurance information, managing calls, and assisting with referrals to ensure a seamless patient experience.
Key Responsibilities
- Greet and check in patients both physical and telemedicine, ensuring a warm and welcoming environment
- Manage appointments and ensure accurate patient scheduling
- Verify insurance coverage and process patient paperwork efficiently across all HealthyU service lines
- Front office chart prep and oversight of front office logs and petty cash
- Efficient copay, outstanding balance, and deductible collections
- Collaboration with Billing department to ensure accurate patient balances
- Answer phone calls and address patient inquiries in a professional manner
- Assist with patient referrals and follow-up appointments
- Ensure clinic compliance with OSHA, HIPAA, and HealthyU policies.
- Value Base Care compliance aligned with HealthyU protocols
- All other duties as assigned.
- Highschool Diploma or equivalent
- A minimum of 1 year experience as a front desk, in a medical setting preferred
- Current BLS (Basic Life Support) certification required.
- Strong computer proficiency (Microsoft Office, EHR systems, scheduling systems)
- Athena Experience highly preferred
- Excellent communication and multitasking abilities
- Compliance with HealthyU Clinics Value Base Care protocols
- Ensure clinic compliance with OSHA, HIPAA, and HealthyU policies.
- Prolonged sitting, standing, bending, and occasional lifting (up to 25 lbs)
- Reliable transportation is required for all positions, as occasional travel to other clinic locations may be necessary.
HealthyU Clinics is a value-based health care organization that is committed to revolutionizing patient care by providing high-quality, patient-centered services in a compassionate and efficient manner. We are a multi-state and multi-specialty care organization that puts primary care at the forefront of medicine. Our goal is to offer a broad range of healthcare services, ensuring that our patients receive the best possible treatment and support with the goal of decreasing overall healthcare costs. Our team is dedicated to creating a positive and collaborative work environment, where employees are valued, empowered, and supported in their professional growth.