Receptionist/Patient Experience Coordinator

The Receptionist (Patient Experience Coordinator I) works as a part of a team to provide superior patient care by providing administrative and customer service support. We're looking for Full-time candidate.

Administration & Customer Service:

• Greet patients, schedule appointments, and take payments at the front desk
• Respond to client requests sent to the “Patient Experience Team” in our patient portal
• Answer billing and insurance questions from patients via phone and patient portal
• Respond to staff requests: make copies, print forms, send faxes, and upload client records to their electronic chart
• Assist with office upkeep: ensure the office is neat, order/stock supplies
• Coordinate team meetings: set dates/times, create agenda, order food
• Make and receive phone calls
• Interact with insurance companies, pharmacies, and health care providers as needed
• Take messages regarding refill requests, prior authorizations, and care coordination
• Report to and coordinate with Patient Experience Supervisor to accomplish any additional administrative projects that may arise
• Other duties as assigned

Requirements:

General Skills: Excellent communication skills with ability to effectively interact with colleagues and patients. Must be efficient, organized, quick learner with ability to multi-task and prioritize. Entrepreneurial spirit with a “what it takes to get the job done” attitude.

• EDUCATION: An High school diploma or GED with at least one year of undergraduate credit required. Bachelor’s degree in Social Work, Psychology, Health Care Administration, or similar field is preferred.
• PRIOR EXPERIENCE: Working in a medical office environment is preferred. Intermediate to advanced experience producing deliverables using Microsoft Office software suite (Outlook, Word, Excel, PowerPoint, and Publisher) is required.
• ON-THE-JOB EXPERIENCE: Approximately 1-2 months to gain familiarity with our practice, environment, routines, procedures, and full range of job duties.
• PROBLEM SOLVING: Job requires a moderate level of problem solving.
• INDEPENDENTJUDGEMENT: Work generally has standard procedures and instructions, but frequently requires deviation from established methods to achieve results.
• PATIENT CARE: Job has some indirect responsibility for patient care. This typically involves communicating accurate messages to/from patient, provider, and/or a third party, delivering them in a timely manner and following up to ensure they were received and that tasks were completed.
• RESPONSIBILITY FOR WORK OF OTHERS: Primarily responsible as an individual contributor. Will NOT be responsible for the supervision or management of others.
• CERTIFICATIONS: Must possess and maintain HIPAA certifications meeting state of Maryland and federal requirements.
• ABILITY TO COMMUTE/RELOCATE: We are located in Bethesda, MD 20814. This candidate should be able to reliably commute or plan to relocate before starting work (Required)

Schedule & Status:

• Full-Time In-Office: Day shift; 5 days a week (Monday thru Friday); up to 8 hours per day;
• $15-20/hour, based on experience
• Non-exempt/hourly employee

Benefits:

• Health Insurance
• Dental insurance
• Vision Insurance
• Life Insurance
• Paid Time Off
• Transportation Program
• Short/Long Term Disability

Requirements for Hire:

• Verification of Education and training
• Return of an acceptable employment background check

Interested? Apply!

If you’re ready to be an active part of a growing private practice, send the following:

• Please include a statement of interest and why you are a great fit for the team/position (200 words or less).
• Resume/CV
• Requested hourly rate
• Preferred work hours

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No nights
• No weekends

Work Location: In person