What are the responsibilities and job description for the Member Experience Receptionist position at National Association of Latino Healthcare Executives?
Job Summary
Ensures interaction with member constitutes a compelling customer experience through welcoming, registering, and assisting members.
Essential Responsibilities
Ensures interaction with member constitutes a compelling customer experience through welcoming, registering, and assisting members.
Essential Responsibilities
- Welcomes and greets members at kiosks and general areas and assists with way-finding.
- Assists members by providing general information, or referring to appropriate staff, as necessary.
- Registers members to include: verifying eligibility; updating demographic information; identifying FYIs and special features; coordinating appropriate assistance, and creating new accounts, as needed.
- Initiates the completion of paperwork relating to members visit. Processes paperwork as appropriate.
- Receive and return prepared forms to members.
- Receives funds from members, completes receipts, and properly posts transactions.
- Retrieves, reconciles, and deposits change fund.
- Schedules appointments at the request of members and providers in accordance with established protocol.
- Informs members of appointment date(s) and gives appropriate pre-appointment instructions, as necessary.
- Receives and screens telephone calls, if necessary, takes messages or forwards calls, as appropriate.
- Returns appropriate calls to members and staff as directed by provider or nursing staff.
- Request and maintains supplies for the kiosks and reception areas.
- Informs providers or staff of members needing immediate attention. Brings unusual situations to the attention of the appropriate staff.
- Order member cards.
- Offer wheelchair assistance under established guidelines.
- Wears professional attire to include a KP-provided jacket.
- Performs other related duties, as appropriate.
