What are the responsibilities and job description for the Customer Support Specialist position at HealthTrust Performance Group?
Do you have the career opportunities as a Customer Support Specialist you want with your current employer? We have an exciting opportunity for you to join HealthTrust Performance Group which is part of the nation's leading provider of healthcare services, HCA Healthcare.
Job Summary and Qualifications
The Customer Support Specialist is a dedicated escalation resource to high-level Mercy Supply Chain leaders and will handle requests in an urgent manner in order to ensure patient care is not affected. The CS Specialist must be a critical thinker who can think outside of the box to resolve stressful situations while maintaining composure, prioritizing needs and interacting with a variety of different personalities. The CS Specialist must have excellent verbal and written communication skills and speak professionally to high level leaders.
What you will do in this role:
- Provides front line support working escalation requests from designated high-level Mercy Supply Chain leaders and staff to ensure patient care is not compromised.
- Provides direct support regarding supply chain issues working with ROI teams such as Purchasing, CSC Inventory Management, CSC Operations, Transportation and local supply chain to minimize any delays with patient care item on behalf of the Mercy Supply Chain leader.
- Provides immediate purchase order management with vendors including urgent purchase order processing, tracking, expediting and other maintenance to ensure timely delivery of product along with prompt and detailed communication regarding the order.
- Coordinates the procurement of alternative items when the CSC or vendor direct orders are on backorder or discontinued to prevent stock out issues for the Mercy Supply Chain leader.
- Assists the Mercy Supply Chain leader with escalated questions regarding Returns Goods forms, returns, recalls by working with the Product Claims/Returns team when requested.
What you should have for this role:
- High School Diploma Required
- 3 years of experience in a Customer Service role Required
- 3 years of experience in Healthcare Supply Chain or Equivalent Preferred
HealthTrust Performance Group, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
- Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
- Wellbeing support, including free counseling and referral services
- Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
- Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
- Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
- Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.
HealthTrust Supply Chain is a critical part of HCA Healthcare’s strategy. Our focus is to improve performance and reduce costs. We do this by joining non-clinical and administrative functions. HealthTrust Supply Chain best practice methodologies. We develop, apply and monitor cost-efficient initiatives and programs for HCA Healthcare. By improving facility efficiency, medical professionals can focus on our mission - patient care.
HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Customer Support Specialist opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.