Client Safety Navigator (On Call) - Residential Program

HealthRIGHT360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment.

HealthRIGHT 360 offers residential treatment services designed to serve individuals and families with substance use disorders and co-occurring mental health disorders. Our program helps clients address addiction and related issues, increase skills, manage stressors, connect to supportive service, and build a foundation for lasting recovery. Residential programs run 24/7 and Individual and group therapy, family therapy, individualized case management, treatment planning, drug and alcohol counseling, Medication support services, and crisis intervention.

This is a union eligible position.

This is an On Call position: shift hours and days vary as needed.

The Male Community Reentry Program (MCRP), a program of HealthRIGHT 360, is a residential facility with a capacity of 200 beds, designed for adult males who have less than two years remaining on their prison sentences. Instead of being incarcerated in a state prison, eligible individuals can complete the remainder of their sentences in the community through MCRP. The program offers a variety of rehabilitative services focused on substance use disorder (SUD), mental health care, primary care, employment, education, housing, family reunification, and social support. Treatment for substance use disorders and mental health issues provided by MCRP typically lasts from 6 to 12 months, ensuring comprehensive support for participants.

The On Call Client Safety Navigator (CSN) fosters a safe, respectful, and welcoming environment. This in-person role works with program leadership, Sherriff’s or local law enforcement, and other teams to respond to emergency and crisis situations, including client drug use, overdose, programmatic interruptions, and other situations.

Key Responsibilities

Client and Visitor Management

• Welcome and assist clients returning from appointments, ensure sign-in, and check belongings for contraband.
• Welcome visitors, check credentials, ensure sign-in, and escort them to the supervisor on duty.
• Maintain client and visitor logs.
• Provide resources and information to clients and guests as needed.
  
  

Client Care and Security

• Ensure and maintain a safe and orderly environment for clients, staff, and visitors in compliance with agency and industry standards.
• Monitor security cameras, attend building security meetings, and work collaboratively with service providers and administrative staff.
• Clear areas of crowds, debris, and out-of-place items to maintain safety.
• Direct and deflect traffic, de-escalate tense situations, and maintain a positive, respectful demeanor even during high-pressure situations.
• Work collaboratively with other service providers and administrative staff to maintain an orderly environment.
• Maintain appropriate boundaries and adhere to the organization’s code of conduct.
• Make regular rounds to monitor entrances, exits, offices, common areas, and building perimeters.
• Work with local law enforcement and file incident reports as needed.
• Accurately distribute client money if assigned.
• Transport clients as needed.
• Complete random and planned urinalysis test and document test results.
  
  

Crisis Intervention and Medical Assistance

• Carry Narcan, recognize signs of overdose, and administer Narcan as necessary to reverse drug overdose.
• De-escalate emotionally charged situations and maintain non-confrontational behavior during observation and intervention.
• Ensure client medications are securely stored and properly accounted for.
• Administer CPR and/or first aid as needed.
• Answer and direct calls or messages.
• Complete necessary documentation in accordance with HIPAA, 42 CFR Part 2, and other funding requirements to satisfy internal and external evaluating requirements.
  
  

Qualifications

Education, Certification, or Licensure

• High school diploma or equivalent required. Associate’s degree or higher preferred.
• Valid First Aid and CPR certification or ability to obtain within 30 days of hire.
• Valid California Driver’s License.
  
  

Experience

• Two years of job-related experience working with the criminal justice population or with the
  
  

community behavioral health system preferred.

• Must complete background check and livescan clearance.
• We will consider for employment qualified applicants with arrest and conviction records.