Client Safety Navigator (On-Call) - MLK BHC Residential

The Martin Luther King Jr. Behavioral Health Center (MLK BHC) is a program of HealthRIGHT 360 and is

contracted with the Department of Public Health's Substance Abuse Prevention and Control (SAPC) 
program. MLK BHC offers residential Drug Medi-Cal (DMC) services for a maximum of 99 adult individuals, 
comprising 33 beds each for judicially involved men, men, and women. MLK BHC collaborates closely with 
other Behavioral Health Center programs to ensure a comprehensive range of services for low-income 
and Medi-Cal-eligible individuals. Situated on the Martin Luther King Jr. Hospital campus in the 
Willowbrook area of South Los Angeles, the program serves residents of all Los Angeles County.
The On-Call Client Safety Navigator (CSN) is an in-person role who fosters a safe, respectful, and 
welcoming environment. CSN works with program leadership, Sherriff’s or local law enforcement, and 
other teams to respond to emergency and crisis situations, including client drug use, overdose, 
programmatic interruptions, and other situations.

KEY RESPONSIBILITIES 
Safety and Security
• Ensure and maintain a safe and orderly environment for clients, staff, and visitors in compliance 
with agency and industry standards.
• Monitor security cameras, attend building security meetings, and work collaboratively with 
service providers and administrative staff.
• Clear areas of crowds, debris, and out-of-place items to maintain safety.
• Direct and deflect traffic, de-escalate tense situations, and maintain a positive, respectful 
demeanor even during high-pressure situations.
• Work collaboratively with other service providers and administrative staff to maintain an orderly 
environment.
• Maintain appropriate boundaries and adhere to the organization’s code of conduct.
• Make regular rounds to monitor entrances, exits, offices, common areas, and building perimeters.
• Work with local law enforcement and file incident reports as needed.
Client and Visitor Management
• Maintain client and visitor logs.
• Welcome and assist clients returning from appointments, ensure sign-in, and check belongings 
for contraband.
• Welcome visitors, check credentials, ensure sign-in, and escort them to the supervisor on duty.
• Answer and direct calls or messages.
• Provide resources and information to clients and guests as needed.
Crisis Intervention and Medical Assistance
• Carry Narcan, recognize signs of overdose, and administer Narcan as necessary to reverse drug 
overdose.
• De-escalate emotionally charged situations and maintain non-confrontational behavior during 
observation and intervention.
Administration and Other Duties
• Complete all necessary documentation in accordance with HIPAA, 42 CFR Part 2, and other 
funding requirements to satisfy internal and external evaluating requirements.
• Attend and participate in meetings.
• Participate in and complete all assigned training in a timely manner.
• Read and respond to messages and emails when appropriate.
And perform other duties as assigned.

QUALIFICATIONS
Credentials
• High school diploma or equivalent required. Associate’s degree or higher preferred.
• Valid First Aid and CPR certification or ability to obtain within 30 days of hire.
Experience
• Two years of job-related experience working with the criminal justice population or with the 
community behavioral health system preferred.

Salary : $24 - $26