Membership Accounting Supervisor

POSITION PURPOSE:

• Demonstrate a commitment to the Corporate and Department mission and vision.
• Manage and monitor; group and individual enrollment, billing, deposit and collection, group maintenance, issuing and support functions.
• Provide monthly reporting and analysis of financial results and department performance.
• Provide the guidance, motivation, and support necessary to enable individual growth and team work in line with the individual needs, department objectives, and marketplace expectations.

ACCOUNTABILITIES:

Staff Management

Responsible for the supervision of staff, including having the authority to hire, transfer, lay off, promote, discipline and discharge, train, reward and review performance of employees. Ensures compliance to organizational and departmental policies and procedures.

Production and Accounts Receivable Management

• Responsible for day to day operations, including but not limited to, staff performance, workflow, and staffing needs.
• Manage production processes and inventory levels to meet or exceed customer expectations and performance guarantees.
• Collect, monitor, and analyze performance data in order to provide ongoing feedback to staff.
• Provide accurate and timely statistical reports for management review.
• Maintain accounts receivable balances at a minimum level.
• Coordinate and monitor the implementation of new processes and changes to existing processes.
• Coordinate staffing and workflow with peers to ensure optimum service levels are maintained.

Department Support

• Operate as an integral part of the leadership team; support and assist team members.
• Provide direct communication with and resolution of problems with employers and other customers.
• Remain current on system enhancements and departmental procedures.
• Demonstrate skill in strategic planning, organization and time management.
• Actively participate in departmental planning and redesign.
• Make recommendations to upper management regarding staffing, workflow, production implementation, and systems and reporting designs.
• Establish and revise procedures as necessary to aid and enhance continuously improved billing, enrollment, accounts receivable, collections and cash processes.
• Identify and research system problems, determine financial impact, and recommend and implement solutions.
• Facilitate and/or participate in meetings, internal and external to HealthPartners.

Other Duties

• Accept new opportunities and challenges.
• Proactively identify new processes and initiate solutions and changes
• Play an active role in representing HealthPartners in the community and marketplace.
• Create, update and participate in business continuity and IS&T disaster recovery planning and testing.

REQUIRED QUALIFICATIONS:

• Bachelor’s Degree in accounting, management, business, health care or related area; or Associate Degree in accounting, management, business, health care, or related area plus 2 years of leadership/management experience.
• Knowledge of generally accepted accounting principles.
• Must be able to establish and maintain effective, courteous, and confidential relationships with coworkers, staff, employer groups, and members.
• Strong interpersonal and human relations skills.
• Ability to work independently and as a team member.
• Advanced analytical skills and problem solving ability.
• Strong organizational and time management skills.
• Computer knowledge.
• Knowledge of generally accepted production and workflow processes.

PREFERRED QUALIFICATIONS:

• Knowledge of GHI/HealthPartners products and systems.
• Knowledge of information systems and at least one year experience of utilizing information systems as a regular part of performing business functions.
• Training in quality improvement.
• Working knowledge of the Collective Bargaining Agreement with Local 12, OPEIU.
• Working knowledge of GHI policies and procedures.

DECISION-MAKING:

This position is located in the Membership Accounting Department and reports to the Membership Accounting Manager. The position supervises union and temporary staff.

• Responsible for providing enrollment, billing, and accounts receivable/collections data and information in a timely and diplomatic manner.
• Develops and changes workflow procedures and administration policies to meet service standards.
• Has internal contact with all departments of HealthPartners and external contact with employer groups, members, third party administrators, and brokers.
• Has direct and indirect budget/financial responsibilities for billing and collecting premium and administrative fee payments each month totaling several millions of dollars.
• Responsible for the accurate recording and payment of salaries and benefits.
• Represents functional area to internal and external key stakeholders, employers, and regulatory agencies.

CHALLENGES:

• Flexibility to manage a variety of job functions and changing priorities.
• Ability to meet the needs of numerous customers (staff, employer groups, members, management, and other HealthPartners departments).
• Must develop effective working relationships with people internal and external to the organization in order to achieve objectives.
• Work to develop compatible solutions between employers, administrative and technical systems to optimize customer services.
• Build a self-directed and motivated work team.

We’re a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.

At HealthPartners, everyone is welcome, included and valued. We’re working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.

Benefits Designed to Support Your Total Health
As a HealthPartners colleague, we’re committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.

Join us in our mission to improve the health and well-being of our patients, members, and communities.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class.