What are the responsibilities and job description for the Medical Receptionist position at Healthonomic Primary Care?
Position Summary: The Medical Receptionist role is to deliver outstanding experiences while maintaining a welcoming and efficient environment. The role requires a proactive and personable Medical Receptionist to improve patient satisfaction, optimize provider schedules, and enhance our online presence through exceptional service and engagement.
Responsibilities:
- Optimize Provider Schedule Utilization: Manage and maintain provider schedules to maximize appointment availability and minimize downtime. Proactively follow up on canceled or rescheduled appointments to fill openings efficiently. Ensure proper patient flow to reduce wait times and improve clinic productivity.
- Enhance Patient Satisfaction: Welcome patients warmly and create a positive first impression. Address patient inquiries, concerns, and requests promptly and professionally. Streamline the check-in/check-out process for a smooth and efficient experience. Communicate clinic policies, procedures, and services to patients clearly and empathetically.
- Practice Reviews: Actively engage with patients at checkout to request feedback on their visit. Encourage satisfied patients to leave positive reviews on Google and other platforms. Assist with managing the clinic's online presence by responding to patient reviews courteously and constructively.
- Administrative Support: Schedule appointments and send reminders to reduce no-show rates. Manage patient records, ensuring accuracy and confidentiality. Assist with billing, insurance verification, and other administrative tasks as needed.