What are the responsibilities and job description for the Call Center CSR position at Healthcare Support Staffing?
Company Description
HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career!
Job Description
Daily Responsibilities:
Assist pharmacies and/or clients in resolving a variety of daily processing obstacles (via phone or fax)
Communicate effectively and clearly with members regarding questions about their pharmacy plan coverage, co-pays, deductibles, and other parts of their pharmacy program
Will maintain a clear understanding of each clients’ policies, procedures and individual needs
Collect accurate information and document unresolved issues while working collaboratively to resolve those issues.
File and maintain paper records in an organized manner
Other duties as assigned
Qualifications
HS diploma or GED
Pharmacy or managed care experience strongly preferred
Minimum 1-2 years’ experience in a call center facility
MUST HAVE EXCELLENT ATTENDANCE
Flexible scheduling including weekends, evenings, and holidays a must
Strong customer service, computer, communication skills
Additional Information
Hours for this Position:
Facility is open 24/7, 365
Training will be 4 weeks and consists of one of 2 schedules: 6am to 2:30pm or 3pm to 11:30pm
M-F between 6am-midnight (shift bids)
Interested in being considered?
If you are interested in applying to this position, please contact Steph Zymowski and click the Green I’m Interested Button to email your resume.