What are the responsibilities and job description for the Call Center Agent position at Healthcare Support Staffing?
Company Description
HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career!
Job Description
Shift: Monday-Friday 10:00 am-7:00 pm
Pay rate: $15-$17 per hour
Essential Functions:
- Responsible for handling inbound emails and calls from DaVita teammates on billing status or other complicated billing inquires
- Speaks with patients to answer billing questions and resolve issues regarding co-pays, deductibles and other issues deemed unanswerable by the Call Center
Qualifications
Minimum Education/ Licensures/Qualifications
- 1 year(s) with collections; healthcare background a plus!
- Comfortable taking/making collection calls with patients
- Bilingual Spanish is a PLUS
- Good customer service soft skills
- Excellent communication skills (listening, oral, and written)
- Personality & culture fit are very important
Additional Information
Interested in hearing more about this great opportunity? Please call and e-mail your resume to Lee Domantay 321-574-6537 for immediate consideration.
Salary : $15 - $17
