Front Office Coordinator - On Call

• Are you an organized individual who loves to work with people and deliver excellent customer service?

  The Cascade Park Vista, located in downtown Tacoma's Stadium District, is looking for a customer service-minded individual who would like to help people live comfortably in our Assisted Living community.

  Overview of the position:

  The Front Office Coordinator is the face of the community that greets visitors at the front reception desk.  The coordinator represents the community to visitors and callers in a professional, pleasant, and courteous manner; and ensures their questions and needs are directed to the appropriate person. This role requires flexibility and attention to detail as it performs administrative support for the community, including resident trust, accounts receivable, accounts payable, payroll, human resources, and related duties.

   

  Some Job Qualifications & Responsibilities:

  1. Greets all visitors entering the community in a courteous, warm, and professional manner. Ensures that guests sign guest sheets and locates the correct resident or party to escort visitors, answer questions, etc.  Notifies residents of visitors and obtains directions regarding their desires on receiving guests and handles them accordingly.

  2. Receives incoming phone calls and directs to proper residents and staff. Responds to resident requests and assists in the coordination of services for residents, families, and guests.  

  3. Processes orders for all necessary equipment and supplies. Orders within budgetary guidelines and maintains inventory control for the Administrative department.

  4. May routinely perform basic typing, filing, and clerical work as requested.  Maintains community resident rosters and other community information as requested. May update birthday lists and complete card mailings. Prepares correspondence and other forms/documents needed for daily operations.

  5. Responds appropriately to resident emergencies by calling or contacting appropriate internal and external parties, according to established protocol.  May also assist with disaster management efforts and activities during evacuations, (i.e. hurricanes, etc.)

  6. Prepares and records all invoices for the community.  This includes interacting with department managers regarding their receipts and invoices, preparing batch headers promptly, and following up, as necessary, with the A/P department and vendors.

  7. Assists with Human Resources functions. Assists new employees with the completion of required documentation, including new hire and benefits paperwork.

  8. Maintains confidentiality and discretion when dealing with sensitive information (Business, Resident, Employee, Medical Records, etc.).  

  9. Handles cash, helps residents maintain their trust accounts, and assists in paying some of their bills as appropriate.

  10. Maintains accurate cash count for both petty cash and resident trust accounts. 

  11. Data entry for various computer programs and applications used by the company

• Summary

  Benefits: (Health benefits are for interested Full-Time employees only)

  • Medical
  • Dental
  • Vision
  • Life Insurance
    • $15,000 of free life insurance
    • Employees may purchase additional life insurance for themselves, their spouse, and/or children
  • Accident Insurance
  • Critical Illness
  • Hospital Gap Plan
  • Telemedicine
  • Employee Assistance Program

  Other benefits for all employees:

  • Room for advancement
  • Paid Time Off
  • Payroll Advance Card (Spentra)
  • Free Meal
  • 401k
    
    • 401k 50% match up to 3%
  • Paid Holidays
    • Employees who work the following holidays will be paid time and a half.
      • New Year's Day, President's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas
        
  • Referral bonus of $100-200
  • Overtime
  • Discretionary shift incentive of $25-$100 based on staffing needs
  • Paid mandatory training (including Orientation and Safety, CPR and more)
  • In-house HCA Training
  • Paid CEUs

  Cascade Senior Living Services (CSLS) is committed to nondiscrimination in employment and opportunity based on age, sex, color, race, national origin, religious persuasion, marital status, military status, sexual orientation, gender identity, genetic information, political belief, disability, or any other basis protected by applicable federal, state or local law.

  For more information about Cascade Senior Living Services, or to apply online, please visit our website at cascade-careers.com.

Salary : $15,000