What are the responsibilities and job description for the Med Office Scheduler I - Call Center position at Healthcare Outcomes Performance Co. (HOPCo)?
Center for Bone & Joint Surgery of the Palm Beaches is a multi-location medical practice devoted to the diagnosis and treatment of injuries and diseases of the body's musculoskeletal system. Our locations feature a staff of highly trained orthopedic surgeons, each with a specific area of expertise.
Center for Bone & Joint Surgery of the Palm Beaches offers a team approach to your care and provides a variety of services right on campus designed for your convenience and ensuring an outstanding continuum of care. These include on-site X-ray, on-site MRI, on-site physical therapy, and aquatic therapy.
As Center for Bone & Joint Surgery of the palm Beaches continues to grow, we are looking for a Bilingual -Spanish Medical Office Scheduler (Call Center)
Essential Functions
Center for Bone & Joint Surgery of the Palm Beaches offers a team approach to your care and provides a variety of services right on campus designed for your convenience and ensuring an outstanding continuum of care. These include on-site X-ray, on-site MRI, on-site physical therapy, and aquatic therapy.
As Center for Bone & Joint Surgery of the palm Beaches continues to grow, we are looking for a Bilingual -Spanish Medical Office Scheduler (Call Center)
Essential Functions
- Schedule clinic appointments including consultations and follow-up visits, utilizing the EMR and scheduling tool.
- Collect all pertinent demographic information, insurance information, and medical information.
- Utilizes scheduling tool and referral system to schedule patient appointments.
- Confirm patient is eligible with insurance plan at the time the appointment is scheduled.
- Answer and resolve all incoming calls and requests in a timely and accurate manner.
- Communicate with supervisor and/or leads about potential patient concerns.
- Triage and relay necessary messages to appropriate staff members.
- Ensure strict confidentiality of all health records and member information.
- Meets HIPAA guidelines.
- Other duties as assigned
- Competitive Health & Welfare Benefits
- Monthly $43 stipend to use toward ancillary benefits
- HSA with qualifying HDHP plans with company match
- 401k plan after 6 months of service with company match (Part-time employees included)
- Employee Assistance Program that is available 24/7 to provide support
- Paid Time Off
- Paid Holidays
- Mileage reimbursement
- and more...
Salary : $43