Lead Procedural Scheduler

Overview

Delray Medical Center Hospital is committed to providing exceptional patient care in a supportive and collaborative environment. As a member of our team, you will have the opportunity to work with advanced technology and be part of a healthcare community dedicated to making a positive impact on the lives of our patients.

At Delray Medical Center, we understand that our greatest asset is our dedicated team of professionals. That’s why we offer more than a job – we provide a comprehensive benefit package that prioritizes your health, professional development, and work-life balance. The available plans and programs include:

• Medical, dental, vision, and life insurance
• 401(k) retirement savings plan with employer match
• Generous paid time off
• Career development and continuing education opportunities
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance

Note: Eligibility for benefits may vary by location and is determined by employment status

Job Summary

Job Shift: Days

Job Type: Full Time

The Procedural Scheduling Lead (Level 3) is responsible for managing all aspects of patient scheduling for the hospital. The position has significant communication requirements with practice offices, leadership teams and employees. The job requires excellent communication skills to build collegial relationships with physicians, patients and staff. The position may also require assisting with other areas key to the continuity of patient care.

Responsibilities

• Schedules clinical procedures to promote consistent high-quality clinical care, including scheduling the correct procedure, site and supplies
• Schedules and registers patients via phone interaction to organize, arrange and coordinate patient and facility needs by considering variables as diagnosis, personal resources, equipment needs, patient availability, patient need, duration of treatment, insurance eligibility, safety needs and physician orders
• Obtains and enters all necessary information from physician office requesting operating room or procedure room time
• Communicates patient needs and resource requirements to ensure appropriate resources are available prior to scheduling. Interprets scheduling implications or limitations
• Maintains high productivity and performs efficiently, regardless of whether the work volume is high or low. Appropriately prioritizes work activities. Responds to difficult situations with self-control and a positive attitude.
• Allows adequate time for each procedure including individual physician requests, room turnover and other aspects of the facility schedule
• Identifies solutions that improve scheduling efficiency and practice
• Validates credentials of providers
• Works with Hospital Directors, Chief Nursing Officer and other hospital leaders to manage block time, as applicable
• Partners with facility leadership team to manage capacity utilization. Provides insights and opportunities for enhanced utilization based on day-to-day working and understanding of the procedural schedule.

Qualifications

Education:

• Required: High School diploma (or equivalent)
• Preferred: Bachelor’s degree in related field

Experience:

• Required: 3 years of scheduling experience (or related)
• Preferred: 1 year of supervisory experience

Job Related Skills/Competencies

• Intermediate knowledge of medical terminology
• Excellent planning and organizational skills, ability to handle and prioritize multiple tasks
• Ability to work quickly and under pressure
• Team player, willingness to help others
• Excellent telephone and communication etiquette, including listening skills
• Ability to be proactive, foresee problems and identify solutions
• Alertness and adaptability to change in a situation
• Punctual and shows a responsible and dependable pattern of attendance
• Understanding of clinical terminology

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Organization Description

Delray Medical Center, part of the Palm Beach Health Network, is a 536-bed acute care hospital spanning 30 acres, employing over 1,700 employees, 700 physicians and serving southern Palm Beach County for over 40 years. As both a community hospital and state-designated Level I Trauma Center, Delray Medical Center offers several specialized services including advanced cardiac and vascular facilities, orthopedics, neurosciences, emergency care and weight-loss surgery. Pinecrest Rehabilitation and Outpatient Hospital at Delray Medical Center is the only state designated brain and spinal cord injury rehabilitation program in the county by the State of Florida. Delray Medical Center is also home to Fair Oaks Pavilion, a 53-bed adult psychiatry unit. Come join one of our many teams!

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