What are the responsibilities and job description for the Service Desk Analyst Opportunity position at Healthcare IT Leaders?
My organization Healthcare IT Leaders is looking for qualified Help Desk Analysts to add to our Continuous Services team. Currently, we are looking for candidates with 3 years of Help desk/ support experience. Any Cerner or Epic experience is highly preferred.
These positions are full-time, direct hire positions; candidates must be local to the Kansas City Metro area and be able to work remote hybrid.
Shift Schedule Options Available
Healthcare IT Leaders provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
These positions are full-time, direct hire positions; candidates must be local to the Kansas City Metro area and be able to work remote hybrid.
Shift Schedule Options Available
- Day shift 6AM to 6PM CST on a 5-5-4-4 schedule (work 5 days, then off 5 days, work 4 days, then off 4 days - repeating this schedule)
- 5-5-4-4 Night shift (6PM to 6AM CT)
- Regular Day Shift (Monday - Friday, 7AM-4PM or 6AM-3pm CT)
- Provide help desk support and respond to tickets
- Work through queues in order to provide technical support in a healthcare environment
- Prior Epic and/ or Cerner experience required.
- Must have prior help desk/ service desk experience in order to be considered.
- Must be local to the KC metro area.
Healthcare IT Leaders provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.