What are the responsibilities and job description for the Hybrid EHR Help Desk Analyst (Cerner, Epic, or Workday) position at Healthcare IT Leaders?
Healthcare IT Leaders is seeking experienced IT Help Desk Analysts local to the Kansas City, MO area with hands-on experience in either Cerner (Oracle Health), Epic, or Workday.
This is a full-time, permanent role supporting one of our healthcare clients. Candidates must be local and able to work onsite in our Overland Park office three days per week.
Role Summary
This position provides daily technical and application support across clinical and business systems. The analyst will manage incoming tickets, troubleshoot EHR/application issues, and help ensure smooth operations for end users.
Key Responsibilities
Healthcare IT Leaders provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
This is a full-time, permanent role supporting one of our healthcare clients. Candidates must be local and able to work onsite in our Overland Park office three days per week.
Role Summary
This position provides daily technical and application support across clinical and business systems. The analyst will manage incoming tickets, troubleshoot EHR/application issues, and help ensure smooth operations for end users.
Key Responsibilities
- Provide first-line support for IT and EHR application issues (Cerner, Epic, or Workday)
- Troubleshoot issues involving applications, devices, accounts, printers, and workflows
- Resolve tickets promptly and document all work accurately
- Escalate issues appropriately when needed
- Deliver clear, professional communication and high-quality customer service
- Minimum 3 years of Help Desk/Service Desk experience with Cerner, Epic, or Workday
- Strong troubleshooting and problem-resolution skills
- Familiarity with enterprise ticketing systems and general end-user support
- Ability to communicate technical steps clearly to non-technical users
- Must reside in the Kansas City area and work onsite 3 days per week
Healthcare IT Leaders provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
