What are the responsibilities and job description for the Care Coordination Manager position at Health System Services Ltd?
Are You E.P.I.C?!
Do you embody Empathy, Passion, Integrity, and Commitment and are ready to lead a team that truly makes a difference?
We’re looking for a Care Coordination Manager to guide skilled nursing care coordination efforts and elevate the experience for our partners.
This role goes beyond management - it’s an opportunity to empower a team, strengthen relationships, and ensure patient care feels seamless and well-coordinated.
You’re a people-first leader who can balance service, relationships, and results. You’re just as comfortable coaching your team as you are building trust with facility partners, and you bring a sales-minded approach to growing partnerships and identifying new opportunities. In this role, you’ll lead with both heart and strategy—supporting your team, strengthening partnerships, and expanding our impact.
About the Position:
- Lead day-to-day customer service and care coordination for skilled nursing facilities
- Coach and support a team of Care Coordinators, helping them grow and succeed
- Serve as the primary point of contact for facility partners, handling questions and escalations
- Build strong relationships and identify opportunities to expand services
- Collaborate with nursing staff, healthcare professionals, and internal teams to support patient care
- Review medical records and care plans to guide coordination and decision-making
- Oversee communication channels to ensure timely follow-up and resolution
- Maintain accurate documentation using EMR systems and digital tools
- Educate facility partners on services, programs, and resources
- Ensure compliance with healthcare regulations and company policies
- Stay current on tools and programs, sharing knowledge with your team and partners
What We’re Looking For:
- A patient-centered, empathetic approach with strong awareness of our skilled nursing facility partners needs
- Excellent organization and attention to detail
- A professional, approachable presence that builds trust quickly
- Clear, confident communication skills
- Proven leadership experience with the ability to develop a team
- Ability to thrive in a fast-paced healthcare environment
Qualifications for Success
- Bachelor’s degree required.
- Relevant Healthcare or Customer Service experience required.
- Previous supervisory or managerial experience strongly preferred.
What You Get – Benefits That Go Beyond the Basics
- Medical, Dental, and Vision insurance to support you and your family
- 401(k) with 3% company contribution after one year and 1,000 hours worked
- Generous PTO, Vacation, and 9 Paid Holidays
- Optional Short-Term Disability and Company-Paid Long-Term Disability
- Free, confidential Employee Assistance Program (EAP)
- Exclusive Tuition Reimbursement Program with Niagara University — save on master’s degree programs
- Opportunity to give back through HSS-sponsored community programs
Compensation
- Range $25.00 – $32.00 per hour, plus bonus opportunities!
Shift
- Monday-Friday, 8:30am – 5:00pm
Location
- Wheatfield, NY
Salary : $25 - $32