Client Delivery Analyst

Key Responsibilities

• Participate in the development of project planning, coordination and implementation.
• Analyzes Organization’s operations to understand their strengths and weaknesses to determine opportunities to improve or automate processes and functions, specifically to drive success and satisfaction for Health Plan Clients.
• Identifies, analyzes, documents, and improves existing business processes.
• Prepare detailed reports and presentations to communicate findings and recommendations to stakeholders.
• Support the development and implementation of data-driven strategies to enhance project performance and customer satisfaction.
• Works on multiple projects as a project team member, occasionally as a project leader.
• Help investigate internal & external queries with regard to client requirements.
• Strong documentation skills; assist with Business Requirement Document development.
• High level of proficiency with Microsoft Office Suite, including strong Excel skills. Prepare schedules and produce monthly/quarterly reports.
• Strong analytical, problem-solving and organizational skills.
• Excellent verbal, written and interpersonal communication skills with the ability to clearly articulate ideas and feedback in a constructive way.
• Able to communicate with professionalism at all levels of management and company personnel in both technical and non-technical terms.
• Ability to build strong relationships with clients and colleagues.
• Able to work independently and take initiative, make recommendations and decisions in collaboration with supervisors and analysts.
• Able to efficiently manage resources and prioritize tasks.
• Able to work on multiple projects with accuracy and efficiency, while keeping to deadlines.
• Able to adapt to changing priorities and think creatively.
• Strong attention to detail and record-keeping, balanced with the ability to think strategically.
• A team player.
• Strong work ethic.
• Ability to safely and successfully perform essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain reasonably regular, punctual attendance consistent with the ADA, FMLA, other federal, state, and local standards, and company attendance policies and procedures.
• Compliance with all personnel policies and procedures.
• Perform additional duties and related essential duties as assigned.

Qualifications:

• Bachelor’s degree required.
• Familiarity with health care operations, provider data, and claims data preferred.
• Minimum 2 years health care industry experience.