Operations Manager

Who We Are

At Health Haven and Health Synergy Clinical Research, we are building a modern and integrated model of psychiatric care that combines high-quality outpatient treatment, interventional psychiatry, and industry-sponsored pharmaceutical clinical research.

Our mission is to provide compassionate, evidence-based mental health care while helping advance the future of psychiatric treatment through ethical clinical research and innovative therapeutic approaches. With continued expansion across Florida, our organization offers physicians the opportunity to grow within a collaborative, high-performing environment focused on clinical excellence, innovation, operational efficiency, and long-term professional development.

We are committed to creating an environment where physicians can thrive clinically, professionally, and financially while working alongside an experienced multidisciplinary team dedicated to exceptional patient care.

Who You Are

You are a highly organized, proactive healthcare operations leader with experience in clinical administration and office management. You thrive in fast-paced, multi-site environments and are comfortable balancing operational oversight with facility coordination and stakeholder management. You bring strong leadership, communication, and problem-solving skills, along with a hands-on approach to supporting both staff and organizational operations. You are motivated by mission-driven work and committed to improving access to quality mental health care and clinical research.

What You’ll Do

This role focuses on office management, operations, property management, and vendor/internal-external stakeholder coordination.

• Administrative Team Support: Supervise, train, and support administrative staff while promoting accountability, collaboration, and operational excellence across departments.
• Compliance and Administrative Oversight: Ensure adherence to regulatory standards, internal policies, operational procedures, and accurate completion of administrative reporting and documentation.
• Cross-Functional Collaboration: Coordinate communication and workflow between clinical, administrative, and operational teams to support seamless day-to-day operations and organizational efficiency.
• Daily Operations Oversight: Oversee day-to-day operations across all locations to ensure efficient workflows, operational consistency, and a high-quality patient and staff experience.
• Facility and Property Management: Maintain clinic and office organization, oversee property-related needs, coordinate maintenance and repairs, and ensure all locations remain operationally ready and professional in appearance.
• Front Desk Support and Coverage: Maintain a strong understanding of front desk responsibilities, scheduling workflows, patient intake processes, and daily administrative operations in order to provide backup support and coverage when needed.
• Internal and External Stakeholder Coordination: Serve as a liaison between internal teams, external partners, vendors, and operational stakeholders to support clear communication and organizational alignment.
• Operational Support: Perform additional responsibilities and administrative tasks as needed to support operational efficiency, team collaboration, and evolving organizational needs.
• TMS Program Coordination: Support TMS services through scheduling coordination, patient education, workflow support, reimbursement assistance, and compliance with equipment and operational protocols while collaborating with clinical teams to optimize outcomes.
• Vendor and Inventory Coordination: Manage vendors, office supplies, equipment, and inventory to support uninterrupted business operations and service quality.
• Vendor Relationship Management: Oversee vendor relationships, service agreements, and performance expectations to ensure accountability, responsiveness, and quality service delivery.
• Other Duties as Assigned
  
  

What You’ll Bring

• Bachelor’s degree in healthcare administration, Business, Marketing, or related field preferred or equivalent experience
• 3 years of experience in healthcare operations, practice management, or related field
• Experience in healthcare operations, vendor management, or facility coordination preferred
• Familiarity with EMR systems, Microsoft Office, and Google Workspace
• Strong leadership, organizational, and communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Ability to administer injections and support related clinical workflows as needed
• Experience in TMS therapy or clinical research operations is a plus
  
  

What We Offer

• Comprehensive Medical Plans
• Dental Insurance
• Vision Insurance
• Short-Term Disability
• Long-Term Disability
• Employer-paid Life Insurance
• Voluntary Benefits
• Employee Assistance Program (EAP)
• Paid Vacation Time
• Paid Sick Time
• Paid Federal Holidays
  
  

Equal Opportunity Employer

We are an equal opportunity employer and comply with all applicable federal, state of Florida, and local employment laws. Employment decisions are made without regard to race, color, religion, sex, pregnancy, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by law. We are committed to maintaining a workplace free from discrimination, harassment, and retaliation, and to fostering an inclusive environment where all employees are treated with fairness, dignity, and respect.

All positions requiring Florida Care Provider Background Screening through the Clearinghouse are subject to background screening requirements under House Bill 531 (2025). For more information, please visit the Care Provider Background Screening Clearinghouse Education and Awareness website at https://info.flclearinghouse.com