Administrative Coordinator - Intake Services

HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment.

Benefits and perks:

• HR360 offers a robust benefits package, including PTO, 15 paid holidays, commuter benefits, retirement plans, and more!
• Employees qualify for public loan forgiveness programs
• Training and professional development opportunities
• Work with mission driven, compassionate colleagues and make a difference every day in the work that you do.

This is a union eligible position.

JOB SUMMARY
HealthRIGHT 360, a nonprofit organization and a family of programs, is committed to providing accessible
and comprehensive healthcare services to vulnerable populations. Our mission is to tackle systemic
barriers to healthcare and promote health equity for all. We offer a wide range of services, including
mental health care, residential and outpatient substance use treatment, and primary health services.
Additionally, we provide transitional support for individuals re-entering the community after involvement
in the criminal justice system. By integrating physical and behavioral health, we empower individuals to
overcome challenges by addressing social determinants of health, fostering resilience, and facilitating
recovery.

The San Francisco Intake Services Program works with high-risk populations from a variety of
backgrounds. Our programs are open and welcoming to adult participants, of any gender identity. We
accept the majority of participants who seek Outpatient treatment, including walk-in’s, referrals from
other agencies and step-down transitional clients from residential treatment programs.
The Administrative Coordinator is responsible for supporting the overall operations of the San Francisco
Intake Department by scheduling clients and conducting various administrative functions including
tracking and recording data and facilitating internal and external communication.

KEY RESPONSIBILITIES

Assessment and Intake Responsibilities:

• Welcome clients to HealthRIGHT 360’s behavioral health services and provides high quality

customer service.

• Assess clients for treatment and funding criteria audits and spot check files.
• Ensure all client forms and shared drive have the required and current forms.
• Assist staff with data entry/Avatar and Welligent.

Documentation and Organization Responsibilities:

• Maintain accurate records by entering documentation into various electronic recordkeeping

systems.

• Track clients before, during, and after the admission processes.
• Organize and maintains department files, forms, and recordkeeping systems.
• Ensure clear signage and a welcoming environment in the department for staff, clients, and

visitors.

Communication, Monitoring, and Reporting:

• Communicate and coordinate with outside referral agencies and stakeholders to make

placements based on the needs of clients and funding availability.

• Help track and send out regularly scheduled and ad hoc tracking and census reports to funders

and stakeholders.

• Ensure that all treatment authorizations are submitted and confirmed.
• Support in monitoring contract utilization with Program Director.

And other duties as assigned.
QUALIFICATIONS
Education and Experience

• High School diploma or equivalent.
• First Aid and CPR Certification.
• Experience working successfully with issues of substance abuse, mental health, criminal

background, and other potential barriers to economic self-sufficiency.

Desired:

• Drug and Alcohol Registration or Certification recognized by CA Department of Health Care

Services desired.

• Bachelor’s Degree in related field preferred.
• Experience working with the criminal justice population.
• A valid California driver’s license.

We will consider for employment qualified applicants with arrest and conviction records.