Licensed Vocational Nurse (LVN) & Front Desk Wellness Concierge

Position Overview
We are seeking a Licensed Vocational Nurse (LVN) & Front Desk Wellness Concierge for a full-time role that blends clinical care with an elevated member experience and front desk operations.

This is an experience-first role supported by clinical expertise. You will help shape the member experience by guiding them through their sessions, ensuring safety, and creating a seamless, elevated environment.

• Clinically competent and confident with IV therapy
• Personable, energetic, and client-focused
• Interested in health, wellness, and longevity
• Comfortable operating in both clinical and hospitality settings

Clinical Responsibilities

• Start and monitor IV Vitamin Therapy and vitamin injections
• Take and monitor vital signs (blood pressure, heart rate, oxygen saturation)
• Monitor client safety and response during all services
• Operate under a Medical Director with established protocols
• Maintain accurate documentation using Patient Now
• Identify and escalate any contraindications or adverse responses

Client Experience & Front Desk Responsibilities

• Deliver elevated, concierge-level client experience
• Greet clients, check them in/out, and manage scheduling systems
• Build rapport with members and create a welcoming environment
• Educate clients on services and guide them through their sessions
• Support membership conversations and transition into sales after member onboarding period
• Contribute to KPIs related to client conversion and retention

Technology & Session Management

- Set up and guide clients through services including:

• • Hyperbaric Oxygen Therapy (HBOT)
  • Cryotherapy
  • Red Light Therapy
  • PEMF
  • Acoustic Wave Therapy (HydroPulse)

- Monitor clients during sessions to ensure safety and comfort

- Maintain cleanliness and operational readiness of all equipment

Qualifications

• Active LVN license in California
• IV Certified
• Experience with IV insertion and patient monitoring
• Strong interpersonal, verbal, and written communication skills
• Comfortable in a fast-paced, client-facing environment
• Detail-oriented with strong organizational skills
• Ability to work independently and as part of a team
• Proficient with Patient Now, Microsoft Office, and Google Drive (or ability to learn quickly)

Requirements

• Customer/Client Focus
• Teamwork Orientation
• Problem Solving/Analysis
• Communication Proficiency
• Ethical Conduct
• Stress Management/Composure
• Discretion

Preferred Background

• Experience in aesthetic, wellness, or recovery-based environments
• Interest in health, performance, and longevity optimization
• Experience in client-facing or hospitality-driven roles

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This position operates in a professional wellness environment that blends clinical care with advanced recovery technologies. The role includes both front desk operations and hands-on client support within treatment areas.

Physical Demands

The physical demands described here are representative of those required to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to stand, walk, and move throughout the facility
• Frequent use of hands to assist clients and operate equipment
• Ability to monitor and assist clients during sessions
• Ability to lift or move light equipment as needed

Position Type / Expected Hours of Work

This is a full-time position. Core hours are Monday through Friday, 9:00 AM to 5:00 PM, with future flexibility required for weekend shifts as the business grows.

Preferred Education and Experience

1. College degree (preferred, not required)

2. 1–2 years of related clinical or wellness experience

3. Experience with healthcare or wellness software systems

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

If you are someone who values growth, energy, and impact—and you want to work in an environment where your presence directly shapes the client experience—this role is for you.

People with a criminal record are encouraged to apply

Work Location: In person