Medical Office Manager

Health Plus Management LLC (HPM) provides management services to medical practices specializing in the area of Pain Management and Physical Medicine & Rehabilitation. HPM manages 50 locations throughout Long Island, NYC including the 5 boroughs, Westchester, Upstate, NJ and CT. We provide management services that give the physician and therapists the opportunity to provide patient care without worrying about the administrative needs of the practice. We continually strive to support these practices by recruiting and retaining the most qualified and dedicated individuals. HPM provides an excellent path for personal and professional growth, along with competitive salary and benefits.

Health Plus Management is seeking an Office Manager to oversee the business side of the operations in order to ensure the steady workflow and uninterrupted service for practice site. This position will drive excellence in staff engagement, process improvement and service to our patients.

Duties & Responsibilities

• Manage single site location, implore company standards, and core values
• Ensure all filing and organizational systems for the practice are maintained and efficient
• Patient satisfaction, including troubleshooting when there is a complaint and developing and training a process improvement to prevent recurrences.
• Regulatory compliance with HIPAA, OSHA, labor laws, and other federal, state, and local regulations.
• Monitor and evaluate staff performance (reviews, rewards, recognition, and discipline)
• Maintain and evaluate accuracy and follow through patient entry, reception, scheduling, paper flow, medical records, chart preparation, etc.
• Supports/assists team with additional tasks as needed.
  
  

EDUCATION & TRAINING

• Bachelor’s degree in public health administration, Business, or related area
• 5-7 years medical office administration management
• 3 years supervisory for five or more employees
  
  

Knowledge & Experience

• Knowledge and experience in all aspects of billing
• Knowledge of regulations related to Medicare, Medicaid, and commercial insurance
• Human resources experience in hiring, supervision, and performance reviews
• Knowledge of maintaining supplies and equipment for the medical setting
• Manage priorities between multiple sister locations
• Problem-solving skills regarding people and process
• Understanding of No Fault and Workers Comp claims
• Able to facilitate surgical authorizations, booking and billing
  
  

Skills & Abilities

• Professional demeanor and presentation skills, including face to face, email, telephone, and video conference.
• Ability to communicate professionally with clinicians, administrative staff, frontline staff, contractors, insurance payers, patients, family members of patients, suppliers, and the public.
• Skill in using healthcare software and computer systems
• Excellent customer service with an attention to detail
• Ability to meet high productivity and accuracy standards
• Bilingual in Spanish and English is required
  
  

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 25 pounds at times.
  
  

Additional Information

• Schedule: Full-Time, Monday-Friday
• Salary: Starting at $66,300/year
• Additional opportunities available in other areas of Brooklyn & Manhattan