Information Technology Support Technician

Health In Tech (HIT) is reimagining and simplifying the way self-funded health plans are designed, priced, and packaged for small to mid-sized companies. We are a fast-growing company combining the expertise of software developers, reinsurance specialists, insurance administrators, and health-care providers to challenge the high cost of health insurance and dramatically simplify the buying process.

The Help Desk / IT Support Technician is responsible for providing end-user support and managing day-to-day IT support activities. This position requires a technically savvy individual who is highly organized and skilled in communicating both verbally and in writing with stakeholders across the organization. The ideal candidate is proactive, resourceful, and customer-focused, with strong troubleshooting capabilities and the ability to work in a dynamic, fast-paced environment.

Job Responsibilities:

• Serve as on-site point of contact for the helpdesk, fielding requests, managing tickets, and helping develop process improvements.
• Provide Tier 1–2 technical support for local and remote employees.
• Provision, image, configure, deploy, and ship laptops and peripherals for new hires and replacements.
• Support onboarding and offboarding activities including account provisioning and deprovisioning.
• Create, update, and provide training and documentation for end users.
• Assist with SaaS access requests, MFA, VPN, and identity management issues.
• Support Microsoft Office 365 users and the Microsoft Intune MDM environment.
• Provide desktop support for Windows and Mac.
• Identify, troubleshoot, research, support, and resolve end-user IT issues and requests.
• Maintain hardware and software inventory; manage asset lifecycle and tracking.
• Coordinate equipment returns from remote workers and prepares refurbished assets for redeployment.
• Assist with security configuration and compliance tasks including encryption, patching, and MFA.
• Support local office infrastructure equipment including Wi-Fi, printers, and peripherals.
• Escalates IT issues to appropriate technical personnel, as required.

Qualification Requirements/Technical Skills Required:

• CompTIA A certification required.
• 1–3 years of experience in a help desk or desktop support role.
• Experience providing remote phone and messaging technical support.
• Excellent PC and Windows troubleshooting skills.
• Strong skills and understanding of Microsoft Office applications.
• Strong working knowledge of Microsoft Office 365 and Intune.
• Solid understanding of Azure Active Directory and MFA.
• Experience with ticketing systems (Atlassian Jira Software a plus).
• Good understanding of network topology and configuration at the desktop level.
• Solid PC hardware, software, and Windows operating system knowledge.
• Must have strong problem-solving, critical-thinking, and analytical skills.
• Must have ability to clearly communicate technical issues with users at all levels.
• Must have strong teamwork and interpersonal skills.
• Requires excellent written, documentation, and verbal communication skills.