Project Coordinator/Patient Navigator

Equal Opportunity Employer

The mission of the Health Federation of Philadelphia is to promote community health by advancing access to high-quality, integrated, comprehensive health and human services. We believe in and are firmly committed to equal employment opportunity for employees and applicants. We do not discriminate on the basis of race, color, national or ethnic origin, ancestry, age, religion, disability, sex or gender, gender identity and/or expression, sexual orientation, military or veteran status.  This commitment applies to all aspects of the Health Federation of Philadelphia’s employment practices, including recruiting, hiring, training, and promotion.

JOB SUMMARY
Health Federation of Philadelphia’s care management unit is focused on reducing health inequities, addressing social determinants of health, and improving health outcomes for low-income patients struggling with chronic physical and mental health conditions.

This position is responsible for assisting the care management unit in addressing the needs of patients at high risk of poor health outcomes. This includes activities aimed at engaging these individuals in primary care, cancer care services, specialists’ services and other health/community resources. This position is primarily telephonic, with some outreach to take place at local hospitals and community health centers.

The Project Coordinator/Patient Navigator will be responsible for working closely with project staff, including the Director of Care Management and Special Initiatives Program Manager, to assist with developing, coordinating and deploying project activities; developing project work plans and assuring project deliverables are met; creating, curating, and disseminating project-related materials and resources; developing reports on overall project performance, team activities, and return on investment for funder and other stakeholders; engaging participating health center staff; and providing general administrative support to the project team. 

JOB SPECIFICATIONS
Responsibilities/Duties:

• Assists with patient follow up calls and navigation to resources and health services using approved workflow

• Support development, coordination and management of projects deployed by the Care Management team, including monitoring work plans and assuring deliverables and deadlines are met. Provide direct assistance, as needed, to ensure timely project execution.
• Coordinate external project-related meetings. These may be conducted in-person or via video conference call.  Will require scheduling, preparing/gathering related materials, establishing agendas, as needed, and providing general administrative support, including taking meeting notes/minutes, managing attendance, and sending follow-up communications. May include providing introductory remarks, taking attendance, monitoring chat and answering questions, note-taking, and managing any takeaways.
• Support the Program Manager in identifying and making meaningful connections to valued programs and services.
• Maintain Care Management platforms including program landing pages, Connect4Health resources for cancer programs and sites where project-related resources, data and calendar are curated and shared with participants.
• Support growth of cancer care/resources database including support groups, fitness, nutrition, mental health etc.; maintain relationships for referrals and warm hand-off.- 
• Develop and update project-related materials and presentations, including those for participating health centers, funders, and additional external stakeholders.  May include promotional materials, program newsletter, slide decks, etc. 
• Assist with invoice submission and management.
• Manage care management project contacts, including ensuring customer relationship management (CRM) system and relevant contact lists are continuously updated, as needed. 
• Maintain a systematic process for communications, information sharing, problem solving and accountability.
• Create and distribute newsletters to health center partner organizations
• Perform other duties as assigned.

Education:  Bachelor’s degree in public health, social work, sociology, health information technology or related field; 1-2 years of relevant program or project management experience; or a combination of education and experience that reflects the skills identified in this position description. 

Qualifications/Skills:

• Demonstrated ability to coordinate and prioritize multiple tasks independently.
• Experience with project management concepts and responsibilities.
• Experience using collaborative tools like Smartsheet, Google Workspace and Dropbox
• Experience with electronic health record navigation preferred. Ability to quickly master new technology tools is essential.
• Experience with basic design principles and experience with or ability to learn Canva and PowerPoint. 
• Experience working with community health and human service agencies or programs; experience with Federally Qualified Health Centers preferred.
• Highly organized, excellent time management skills and systems oriented.
• Strong problem solving and collaborative skills.
• Demonstrated ability to work independently and as part of a team.
• Excellent verbal and written communication skills.
• Experience in a patient or client focused role, working with communities impacted by poverty, discrimination, and lack of access to health and social services. 
• Bilingual proficiency in English and Spanish strongly preferred.

Work Environment:  Standard office setting, plus some scheduled local travel for meetings, patient engagement, training, and technical assistance sessions with participating health centers. The role will work in a 60/40 hybrid format (60% of the time in-office and 40% of the time virtual) and will report to the Health Federation of Philadelphia, 123 S. Broad Street, Suite 650, Philadelphia, PA 19109.

Position Type and Work Schedule: This is a temporary Full-time position. Typical hours are Monday through Friday 8:30 am to 4:30 pm. Flex office schedule options available with supervisor approval. 

This position is funded through external grant support and is contingent upon the continuation of grant funding. Funding for this project is not guaranteed beyond July 2027.

Travel:  Must be able to get around effectively within Philadelphia and surrounding counties, either on public transportation and/or in their own vehicle.  Limited travel beyond surrounding counties may be required, as well.

Physical Demands:  Able to sit and work at a computer keyboard for extended periods of time.  Able to lift and move up to 15 pounds.

Salary and Benefits:  $20-$22/hr.  Our employees are our most valuable resource, so we offer a competitive and comprehensive benefits package, which can include:

Eligibility and participation is handled consistent with the plan documents and HFP policy.                      

DISCLAIMER

The Health Federation reserves the right to modify, interpret, or apply this job description in any way the Company desires. The above statements are intended to describe the general nature and level of work being performed by an employee assigned to this position. This job description in no way implies that these are the only duties, including essential duties, responsibilities and/or skills to be performed by the employee occupying this position. This job description is not an employment contract, implied, or otherwise. The employment relationship remains “at will.” The aforementioned job requirements are subject to change to reasonably accommodate qualified disabled individuals.

Salary : $20 - $22