Customer Service Representative (Bilingual- Japanese) LHB (Chicago/ West Des Moi

At Luminare Health , our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

** This is a Telecommute (Remote) role. Candidates must live within the Greater Chicago, IL or Wes Des Moines, IA areas.**

• High School diploma or GED equivalent

• Excellent verbal, written and interpersonal communication skills in Japanese & English

• Prior proven experience with Japanese business culture

• Minimum 1 year previous customer service experience

• Ability to learn new/proprietary systems, to adapt to various system platforms, and to effectively use MS Suite including Word, Excel and Outlook

• Ability to work in a fast-paced, high demand, structured service oriented environment

• Ability to effectively deal with problems in varying situations and reach resolution in a timely manner.

• Must possess strong reasoning and analytical skills and resolve issues for customers quickly and accurately while maneuvering between multiple systems/screens while on the phone.

• Ability to use common sense understanding to carry out instructions furnished in oral, written or diagram form

• Flexible; open to continued process improvement

• Possess private, dedicated workspace free from distractions with secure, consistently reliable high speed Internet, with the ability to hardwire via Ethernet cable

• Prior experience in a fast-paced call center

• Self-Funded Insurance/Benefits and/or TPA experience

• Knowledge of medical procedure and diagnosis coding

• Knowledge of medical terminology

• Familiarity with Summary Plan Documents (SPDs)/Insurance Booklets or other benefit descriptive tools

• Experience working in a performance measured environment with quality metrics

Sponsorship is not available

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Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

Pay Transparency Statement:

At Luminare, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan,pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package forassociates.

The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plansubject to the terms and the conditions of the plan.

Min to Max Range:

Exact compensation may vary based on skills, experience, and location.