What are the responsibilities and job description for the Front Desk Receptionist - Check in / Check out position at Health and Psychiatry?
About us:
At Health & Psychiatry, located in the heart of Oldsmar, Florida, with offices across the state, we are looking for a compassionate bilingual (English & Spanish) Front Desk Receptionist to join our Health and Psychiatry clinic to join our team. Our mission is to provide a healthcare experience centered around hope, health, and harmony through personalized behavioral health services.
As a Front Desk Receptionist with us, you will play a key role. The ideal candidate will serve as the first point of contact for patients, providing a welcoming environment while efficiently managing administrative tasks. This role is essential in supporting the clinical team and enhancing the patient experience, particularly for our Spanish-speaking patients.
If you're passionate about helping others and eager to be part of a growing, dynamic team, we'd love to hear from you!
Please see our website for all that we offer!
https://www.healthandpsychiatry.com
Key Responsibilities:
Patient Interaction
- Greet patients and visitors warmly, ensuring a positive first impression.
- Tele Check in and out Patients
- Communicate effectively in both English and Spanish, assisting patients who have limited English proficiency.
- Provide patients with necessary forms and assist them with check-in/check-out processes.
- Answer phone calls, respond to inquiries, and schedule appointments in both languages.
Administrative Duties
- Manage patient records with confidentiality, accuracy, and compliance with HIPAA regulations.
- Process billing, insurance verification, and co-payments.
- Coordinate communication between patients, clinicians, and other staff.
- Maintain an organized and clean reception area.
Operational Support
- Handle appointment reminders and follow-up calls in English and Spanish.
- Assist with clerical duties such as filing, scanning, and faxing documents.
- Support the clinic with any additional administrative tasks as required.
Qualifications
- Bachelors Degree
- Fluency in English and Spanish is required (written and verbal).
- Previous experience in a medical or psychiatric office is highly desirable.
- Proficiency in electronic medical record (EMR) systems and MS Office Suite.
- Excellent communication and interpersonal skills.
- Strong organizational abilities with attention to detail.
- Ability to work in a fast-paced environment while maintaining professionalism.
- Knowledge of mental health confidentiality laws (HIPAA) is a plus.
Skills & Competencies
- Compassionate and patient-focused demeanor.
- Multitasking and time-management abilities.
- Problem-solving and conflict resolution skills.
- Team player with a proactive attitude.
- Cultural sensitivity when working with diverse populations.
Work Environment
- Clinical setting specializing in mental health and psychiatric care.
- Direct interaction with patients experiencing a range of mental health conditions.
- Collaborative team environment involving psychiatrists, therapists, and support staff.
- Training will be provided
Job Type: Full-time
Pay: $18.00 - $19.00 per hour
Benefits:
- Health insurance
Ability to Commute:
- Oldsmar, FL 34677 (Required)
Ability to Relocate:
- Oldsmar, FL 34677: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $19