What are the responsibilities and job description for the RDK-B Triage Engineer _ Philadelphia, PA (LOCAL’S Only) _ Fulltime Permanent Hire position at HDY Technologies LLC?
Title: RDK-B Triage Engineer
Location: Philadelphia, PA (LOCAL’S Preferred)
Duration: Fulltime Permanent Hire
Job Description:
Your daily tasks:
- Ensure timely and high-quality software releases across diverse devices by proactively monitoring metrics and alerting systems.
- Promptly respond to critical field issues, identify root causes, and implement effective mitigation strategies.
- Troubleshoot E2E issues in broadband devices in various RDK broadband components like Wi-Fi/Mesh, DOCSIS, Fiber, LTE, or similar access network
Key Responsibilities
- Issue Troubleshooting: Respond to critical field and production issues for RDK-B (Reference Design Kit - Broadband) devices.
- Root Cause Analysis (RCA): Identify underlying software or network problems and implement effective mitigation strategies.
- Release Monitoring: Monitor metrics, telemetry, and alerting systems to ensure high-quality software deployments across diverse broadband hardware.
- Collaboration: Partner closely with cross-functional engineering, operations, and vendor teams.
Required Skills & Qualifications
- Programming/Scripting: Strong hands-on experience in C/C , Python, Bash, or Go.
- Operating Systems: Deep working knowledge of Linux environments.
- Monitoring & Log Analysis: Experience with tools like Splunk, Elastic Stack (ELK), Grafana, or Amazon Athena/SQL.
- DevOps & Tools: Familiarity with Git/GitHub for source control and Jira for defect tracking.