What are the responsibilities and job description for the Sr. Field Service Technician position at HDT?
Join the team that is a leader in engineering, designing and manufacturing of leading-edge military expeditionary products and rugged industrial/commercial products since 1937.
What We Offer:
· Health benefits, including telehealth medical services, Dental & Vision
· Life, AD&D & Disability (paid for by the company)
· 401K with a company match
Responsible for providing logistical technical assistance to HDT customers for fielded systems. Analyzes, organizes, plans and administers various phases of day-to-day provisioning, spares, or maintenance/repair activities for one or more programs. This position requires significant travel, sometimes internationally and on short notice and in potentially hostile environments.
Essential Duties:
- Leads initiatives to prepare and deploy on assignments
- Analyzes, organizes, plans and administers various phases of day-to-day provisioning, spares, or maintenance/repair activities for one or more programs
- Analyzes contractual documents, technical data, customer usage data, customer maintenance practices, customer operation characteristics, and related reports for assigned contract to determine spares provisioning or maintenance/repair requirements
- Develops logistics plans in order to enhance distribution of goods and supplies
- Identifies, prioritizes, and assesses key logistics assets and infrastructures
- Development of policies, guidelines, and procedures to ensure quality and cost control
- Contributes to and drives compliance with engineering playbook and best practice procedures
- Conducts distribution and network studies, monitors inventory and analyzes requirements in order to develop strategies to achieve desired delivery times
- Provides work leadership and mentoring for lower level employees as required
- Adheres to all quality and safety standards
- Supports Integrated product Support team with subject matter experts to accommodate development of technical publications
- Able to travel to customer locations with very little notice
- Supports, communicates, reinforces and defends the mission, values and culture of the organization
- Supports other projects and performs duties as assigned
Education/Experience/Other Skills & Abilities:
- High School Diploma or equivalent required; Bachelor's degree preferred
- Five (5) years minimum experience with ILS in US military preferred
- Ten (10) to fifteen (15) years in service of Field Service Representative preferred
- Capable of technical writing and illustrating as required
- Ability to operate shop/laboratory equipment
- Familiar with Solidworks, SAP and Salesforce is desired
- Possesses strong computer skills (e.g., SAP, EPDM, CAD, Microsoft Office)
Disclaimer: This job description is not designed to be a complete list of all duties and responsibilities required for this role.
This specific position requires U.S. Citizenship. The applicant must be able to obtain and maintain a Secret clearance. An active Secret clearance is preferred but not required.
This position requires access to or use of export-controlled technical data or technology controlled by the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR). Accordingly, applicants must be U.S. Persons or must be eligible to obtain the required export authorization from the U.S. Department of State or U.S. Department of Commerce. A U.S. Person is defined as a U.S. Citizen, U.S. Permanent Resident, or a person who is a protected individual under the Immigration and Naturalization Act (8 U.S.C. 1324(b)(a)(3).