What are the responsibilities and job description for the Senior Site Reliability Engineer Lead position at HCLTech?
About HCLTechHCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.To learn more about how we can supercharge progress for you, visit www.hcltech.coms.
We are seeking a motivated and detail-oriented Microsoft Dynamics 365 Support Engineer to join our production support team. This role is ideal for early-career professionals with hands-on experience or strong foundational knowledge in Dynamics 365. You will be responsible for monitoring, troubleshooting, and resolving issues in Dynamics 365 environments, supporting business-critical applications, and collaborating with cross-functional teams to ensure system reliability and performance.
Key Responsibilities
Candidates interested in applying for this Contract opportunity must have a valid work authorization to work in the United States. We do not accept agency resumes and are not responsible for any fees related to unsolicited resumes. Candidates who are currently employed by a client of HCLTech may not be eligible for consideration, as decided on an individualized basis depending upon business considerations.
The expected pay range for this contract assignment is shown above with the Job details. The exact pay rate will vary based on skills, experience, and location and will be determined by the third-party employer.
HCLTech is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.
We are seeking a motivated and detail-oriented Microsoft Dynamics 365 Support Engineer to join our production support team. This role is ideal for early-career professionals with hands-on experience or strong foundational knowledge in Dynamics 365. You will be responsible for monitoring, troubleshooting, and resolving issues in Dynamics 365 environments, supporting business-critical applications, and collaborating with cross-functional teams to ensure system reliability and performance.
Key Responsibilities
- Provide day-to-day production support for Microsoft Dynamics 365 based solutions.
- Monitor system health and performance using observability tools and dashboards.
- Troubleshoot and resolve incidents, service requests, and user-reported issues.
- Collaborate with development and infrastructure teams to escalate and resolve complex problems.
- I participate in root cause analysis and post-incident reviews.
- Assist in patching, upgrades, and deployment activities.
- Maintain documentation for support procedures, known issues, and resolutions.
- Support change management and release processes in coordination with SRE and DevOps teams.
- Participate in on-call rotation and support coverage as needed.
- 1–3 years of experience supporting Microsoft Dynamics 365 (CRM, F&O, or Business Central).
- Familiarity with Dynamics 365 customization, configuration, and integration.
- Basic understanding of Power Platform (Power Automate, Power Apps) is a plus.
- Experience with ticketing systems (e.g., ServiceNow) and ITIL-based support processes.
- Strong troubleshooting and analytical skills.
- Excellent communication and collaboration abilities.
- Exposure to Azure services and cloud-based infrastructure.
- Experience with CI/CD pipelines and automation tools.
- Familiarity with monitoring tools like App Insights, Log Analytics, or Splunk.
- Understanding of SRE principles and metrics (SLOs, SLIs, error budgets).
Candidates interested in applying for this Contract opportunity must have a valid work authorization to work in the United States. We do not accept agency resumes and are not responsible for any fees related to unsolicited resumes. Candidates who are currently employed by a client of HCLTech may not be eligible for consideration, as decided on an individualized basis depending upon business considerations.
The expected pay range for this contract assignment is shown above with the Job details. The exact pay rate will vary based on skills, experience, and location and will be determined by the third-party employer.
HCLTech is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.