What are the responsibilities and job description for the Practice Director (DPO) position at HCLTech?
Job description:
About the Role We are seeking a highly accomplished Senior Healthcare Engagement & Delivery Leader with deep expertise in the Payer and Provider ecosystem, digital transformation, and global delivery management. This role will lead large-scale healthcare programs, drive end-to-end business transformation, manage strategic client relationships, and own P&L responsibilities for multimillion-dollar accounts. The ideal candidate is a visionary leader with a strong track record in BPaaS delivery, healthcare operations, outsourcing strategy, and growth-driven account management across Fortune 500 organizations. Key Responsibilities Strategic Leadership & Growth Drive business growth, account expansion, and digital transformation initiatives within healthcare payer and provider organizations Own and manage P&L for large-scale engagements ($50M–$80M ), ensuring revenue growth and profitability Develop and execute go-to-market strategies and transformation roadmaps Client & Stakeholder Management Build and manage C-level stakeholder relationships across Fortune 100 healthcare clients Serve as a trusted advisor delivering innovative, customer-centric solutions Drive client satisfaction (NPS), retention, and long-term partnerships Solutioning & Transformation Lead end-to-end solution lifecycle including strategy, pricing, value propositions, contract negotiations, and closures Design and implement outsourcing and BPaaS solutions across healthcare operations Drive intelligent automation, process optimization, and digital innovation initiatives Delivery & Operational Excellence Oversee global delivery teams (800 resources) across multiple geographies Manage end-to-end healthcare operations including: Claims processing Enrollment & benefits administration Provider data management & credentialing Appeals & call center operations Ensure adherence to SLAs, regulatory compliance (CMS, Medicaid, Medicare), and operational KPIs Transformation & Innovation Lead automation and digitization programs improving efficiency and reducing costs Establish and grow Centers of Excellence (CoEs) for healthcare offerings Drive compliance with federal and state regulatory changes Required Skills & Qualifications Bachelor’s or Master’s degree in Healthcare, Business, Technology, or related field 20 years of experience in Healthcare (Payer/Provider domain) Proven expertise in: Healthcare BPaaS & outsourcing models Digital transformation & automation Solution design & presales Contract negotiation & pricing strategy Strong experience managing large-scale P&L portfolios ($50M ) Deep knowledge of: Medicaid, Medicare Advantage, and commercial payer operations Claims lifecycle, enrollment, provider lifecycle management Demonstrated success in managing global delivery teams and multi-geography operations Key Competencies Strategic thinking and executive leadership Strong financial acumen and P&L ownership Exceptional communication and negotiation skills Customer-centric mindset Ability to drive innovation and large-scale transformations Cross-cultural team leadership and collaboration
About the Role We are seeking a highly accomplished Senior Healthcare Engagement & Delivery Leader with deep expertise in the Payer and Provider ecosystem, digital transformation, and global delivery management. This role will lead large-scale healthcare programs, drive end-to-end business transformation, manage strategic client relationships, and own P&L responsibilities for multimillion-dollar accounts. The ideal candidate is a visionary leader with a strong track record in BPaaS delivery, healthcare operations, outsourcing strategy, and growth-driven account management across Fortune 500 organizations. Key Responsibilities Strategic Leadership & Growth Drive business growth, account expansion, and digital transformation initiatives within healthcare payer and provider organizations Own and manage P&L for large-scale engagements ($50M–$80M ), ensuring revenue growth and profitability Develop and execute go-to-market strategies and transformation roadmaps Client & Stakeholder Management Build and manage C-level stakeholder relationships across Fortune 100 healthcare clients Serve as a trusted advisor delivering innovative, customer-centric solutions Drive client satisfaction (NPS), retention, and long-term partnerships Solutioning & Transformation Lead end-to-end solution lifecycle including strategy, pricing, value propositions, contract negotiations, and closures Design and implement outsourcing and BPaaS solutions across healthcare operations Drive intelligent automation, process optimization, and digital innovation initiatives Delivery & Operational Excellence Oversee global delivery teams (800 resources) across multiple geographies Manage end-to-end healthcare operations including: Claims processing Enrollment & benefits administration Provider data management & credentialing Appeals & call center operations Ensure adherence to SLAs, regulatory compliance (CMS, Medicaid, Medicare), and operational KPIs Transformation & Innovation Lead automation and digitization programs improving efficiency and reducing costs Establish and grow Centers of Excellence (CoEs) for healthcare offerings Drive compliance with federal and state regulatory changes Required Skills & Qualifications Bachelor’s or Master’s degree in Healthcare, Business, Technology, or related field 20 years of experience in Healthcare (Payer/Provider domain) Proven expertise in: Healthcare BPaaS & outsourcing models Digital transformation & automation Solution design & presales Contract negotiation & pricing strategy Strong experience managing large-scale P&L portfolios ($50M ) Deep knowledge of: Medicaid, Medicare Advantage, and commercial payer operations Claims lifecycle, enrollment, provider lifecycle management Demonstrated success in managing global delivery teams and multi-geography operations Key Competencies Strategic thinking and executive leadership Strong financial acumen and P&L ownership Exceptional communication and negotiation skills Customer-centric mindset Ability to drive innovation and large-scale transformations Cross-cultural team leadership and collaboration