Desktop Support Technician

We are seeking an experienced Field Services Desktop Technician to provide on-site, enterprise-level support to end users. The role involves troubleshooting hardware/software issues, managing user onboarding/offboarding, and ensuring smooth day-to-day IT operations.

Key Responsibilities

• Provide daily desktop support for Windows/Mac devices.
• Diagnose and resolve hardware, OS, and application issues.
• Build, configure, and deploy laptops, desktops, tablets, and phones.
• Manage IT inventory and coordinate vendor repairs.
• Handle tickets in ServiceNow and ensure timely resolution within SLAs.
• Support network, VPN, printing, and conference room A/V systems.
• Assist with Windows imaging and deployments (MDT/SCCM/Autopilot).
• Maintain documentation and deliver clear technical communication to users.
• Collaborate with local site leads and global IT teams.

Required Skills

• Strong knowledge of Windows 8/10, macOS, Office 365, Intune/Azure AD.
• Experience with hardware troubleshooting, imaging tools (WDS/MDT/SCCM).
• Familiarity with AD, DNS, DHCP, GPO, encryption tools, VPN.
• Basic knowledge of networking (LAN/WAN/Wi-Fi, VLANs) and printer support.
• Good interpersonal and communication skills.
• Experience with ticketing tools like ServiceNow.

Qualifications

• Graduate in IT/Computer Science or related field.
• Proven experience as a Technical/Desktop Support Engineer.
• Certifications like A , Microsoft, or equivalent are a plus.

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to HCL policies. In addition, this role is eligible for the following benefits subject to HCL policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off (PTO) per year (some positions are eligible for unlimited PTO); and 10 paid holidays per year.

Disclaimer

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.