What are the responsibilities and job description for the Desktop Support Specialist position at HCLTech?
Responsibilities
• Setup and configure laptops/desktops for end users
• Hardware check, cleanliness, functioning computer, redeployment or update to decommission.
• Shipping/Receiving, managing deployments and returns of equipment
• Asset management, maintaining accurate status of equipment availability
• Troubleshooting
• Documentation, create and maintain process documentation for our Knowledge Base.
• Multitask between setup of laptops and then return of equipment on a daily basis
Qualifications
• 1 - 3 years of computer support experience
• ServiceNow system, nice to have
• Microsoft Office Suite (Excel, PowerPoint, Outlook, Word)
• Knowledge of computer imaging
• Windows & MAC OS
• Customer Service
A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to HCL policies. In addition, this role is eligible for the following benefits subject to HCL policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off (PTO) per year (some positions are eligible for unlimited PTO); and 10 paid holidays per year.
Disclaimer
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.
Salary : $45,000 - $79,000