Desktop Support Specialist

Position: Site Support Specialist – VIP Support (Windows & Mac)

location: San Jose CA(onsite)

Fulltime

Key Responsibilities

• Provide on-site technical support for desktops, laptops, Printers, Mobile devices and peripherals.

• Troubleshoot and resolve hardware and software issues for Windows and macOS systems.

• Install, configure, and maintain operating systems and applications.

• Manage user accounts, permissions, and access in Active Directory and other systems.

• Support network connectivity issues (LAN/Wi-Fi).

• Coordinate with remote teams for escalations and advanced troubleshooting.

• Maintain inventory of IT assets and ensure compliance with company policies.

• Document incidents and resolutions in ticketing systems.

o Support IT projects such as system upgrades, migrations, and rollouts.

Required Skills

• Strong knowledge of Windows OS (Windows 10/11) and macOS.

• Experience with Microsoft Office Suite and common business applications.

• Familiarity with Active Directory, Group Policy, and basic networking (TCP/IP, DNS, DHCP).

• Ability to diagnose and resolve hardware issues (desktops, laptops, printers).

• Knowledge of remote support tools and ticketing systems.

• Excellent communication and customer service skills.

• Ability to work independently and manage multiple tasks.

Soft Skills:

• Strong communication and customer service skills.

• Ability to work independently and manage multiple tasks.

• Analytical thinking and problem-solving abilities.

• Willingness to travel between office locations if required.

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

Disclaimer

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.