What are the responsibilities and job description for the Desktop Support Engineer position at HCLTech?
Key Responsibilities
· Troubleshooting and Problem Solving
o Diagnose and resolve computer hardware, software and network issues for users
· Hardware and Software Support
o Install, configure and maintain desktop devices, operating systems and applications
o Update Firmware, BIOS and drivers
o Vendor coordination for h/w, software issues and share logs
· Software Deployment
o Distribute and deploy software updates, patches and new applications to end users
· Incident Management
o Respond to user requests and incidents, track issues and ensure timely resolution
· Security
o Implement and maintain security measures to protect end-user devices and data
· Documentation
o Maintain and update documentation for procedures, troubleshooting steps and system configurations
· Communication
o Communicate effectively with users, providing clear and concise technical support
· Project Support
o Assist with IT projects including planning, implementation and testing
· Continuous Improvement
o Identify and implement process improvements to enhance end-user experience and efficiency
· Travel
o Travel from one site to another in same geography for device deployment
· Inventory Management
o Maintain desktop h/w inventory
o Maintain spare h/w inventory
o Parts received and return
o Coordination with Logistics team
o Regularly required to lift and carry boxes up to 50 lbs
Skills and Qualifications
· Year of Experience
o Minimum 4 yrs. of experience
· Technical Skills
o Strong understanding of computer hardware, software, operating system (Windows) and networking
· Problem-Solving
o Ability to diagnose and resolve technical issues efficiently and effectively
· Communication
o Excellent interpersonal and communication skills to interact with users and explain technical concepts
· Troubleshooting
o Experience with troubleshooting tools and techniques
· Documentation
o Ability to create and maintain clear and accurate documentation
· Security Awareness
o Understanding of security principles and best practices
· Software Deployment
o Experience with software deployment tools (SCCM)
A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to HCL policies. In addition, this role is eligible for the following benefits subject to HCL policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off (PTO) per year (some positions are eligible for unlimited PTO); and 10 paid holidays per year.
Disclaimer
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.
Job Type: Full-time
Pay: $35,000.00 - $66,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Desktop support: 4 years (Required)
Ability to Commute:
- Phoenix, AZ 85013 (Required)
Work Location: In person
Salary : $35,000 - $66,000
