What are the responsibilities and job description for the Datacenter Technician position at HCLTech?
We are looking for a hard working individual interested in beginning a career as a data center technician. You will be a member of a small team providing 24x7x365 supporting 70k sqft of IT equipment. You will learn and be responsible for the installation, diagnosing, troubleshooting, repairing, and decommissioning, thousands of servers, network equipment, and supporting cabling.
You will be able to provide users with technical hands-on support, while providing excellent customer service while ensuring the safety and confidentiality of the data within the facility. Team members may have opportunities to visit and provide temporary support of two other data centers as needed while working to improve the efficiency and utilization of all data center locations.
Responsibilities
- Troubleshoot and repair IT equipment within assigned Service Level Agreements
- Follow and enforce data security practices
- Follow media destruction process
- Install, connect, commission, maintain, and decommission IT hardware
- Maintain documentation and procedures
- Update IT equipment asset tracking systems
- Install and maintain copper and fiber cable in an organized & orderly fashion
- Understand basics of physical troubleshooting
- Maintain IT Equipment recycling/disposal activities
- Work on a small team while promoting a collaborative environment
- Understand the fundamentals of electricity
- Continually learn, adapt, and demonstrate your knowledge on a monthly basis
Requirements
- Ability to work independently
- Above average troubleshooting skills
- Ability to lift a minimum of 50 lbs.
- Ability to use a ladder at heights near 15ft.
- Demonstrate the ability to identify common problems and provide solutions
- Excellent communication skills for collaboration with remote teams
- Must be able to follow instructions of senior technicians.
- Ability to stay current on different server, network, and Storage Area Networks and all their sub parts.
- Must be willing to work on-call rotation, which includes nights and weekends.
- Must have reliable transportation
Disclaimer
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.
Compensation and Benefits
A candidate’s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year
Job Type: Full-time
Pay: $43,000.00 - $80,000.00 per year
Benefits:
- Health insurance
Work Location: In person
Salary : $43,000 - $80,000
