Datacenter Windows / H&F Engineer

Datacenter Windows / H&F Engineer, working in 24X7 environment in rotating shifts

Location: Chicago, IL

Job type: fulltime

Mandatory H&F Skills

• Accountable for 24*7 support for overall Infra/ Datacenter (Servers, Racks) Operations.
• 100% hands-on datacenter management (servers, racks, cabling),
• Hardware Servers, Storage, Backup, Tape library experience, handling new / break fix and decommission.
• 3-7 years of experience in managing datacenters operations of a large and complex customer.
• Experience in Capacity planning for Rack space, power, DC modular containment, necessary tools and services.
• Handling Incidents / Service Request and adhering to contractual SLAs.

As part of Smart Hands Services, Service Provider shall perform the following activities, and any other activities, as requested by State Street (e.g., power cycle devices, cable route/path tracing, manage spares inventory, receive and dispatch goods, etc.):

• Perform visual inspection of third-party equipment such as carrier or provider network equipment;
• Provide fault isolation and break/fix activities for the in scope data center equipment (servers, backup, storage) and network devices (including network sniffer, vulnerability scanners and security sensors);
• Direct third-party vendors who may be involved in diagnosing and correcting system related issues and assisting with solutions;
• Coordinate maintenance and outages with local and remote vendors;
• Rack, stack, install and decommission equipment and assets as requested;
• Perform all network cable and jack testing;
• Perform all cable patching as required;
• Provide after-hours support (during critical change activities) for critical network upgrades and maintenance;
• Perform end-to-end network patching;
• Participate in DR testing as requested by State Street;
• Provide timely communication on issue status and resolution, at intervals and timings as prescribed by State Street, which may vary by issue severity and platforms impacted as determined in State Street’s sole discretion;
• Maintain ticket updates for all reported Incidents;
• Use diagnostic tools to troubleshoot problems associated with network connectivity; and
• Receiving New Equipment, Physical verification of shipment,Enter receipt into Order tool,Record discrepancies (if any),Storage of items received into cage or warehouse, Disposition of items received, Submit for Verification / Verify, Submit for Completion, Record assets in tool, Cage Management ,Moving Assets in/out of Secured Cages or Warehouse, Manual Virtual Cage Log Sheet Procedure, Barcode management & Tagging Assets, Asset Tag placement, Asset Transfer / Movement, Asset Shipping / Disposal, Shipping , Return of Leased Assets, Scrapping/Disposal of serialized assets & Other tasks agreed to by the provider and State Street Tower Manager
• Hands-on experience in managing 24x7 global datacenter operations/DR Operations

Disclaimer

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.

Compensation and Benefits

A candidate’s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.