Datacenter Technician

Job Title: Data Center Technician (Hands & Feet Support)

Job Type: Full-Time | On-Site

About the Role:

We are seeking a skilled and proactive Data Center Technician with strong "hands and feet" experience to support our mission-critical infrastructure. The ideal candidate will have a solid foundation in hardware troubleshooting and basic networking, and will be responsible for maintaining uptime and operational efficiency across our data center environments.

Key Responsibilities:

• Provide hands-on support for server, network, and storage hardware installations, replacements, and troubleshooting.
• Perform rack and stack operations, cable management, and hardware diagnostics.
• Assist with basic configuration and connectivity of routers, firewalls, and servers.
• Monitor and respond to alerts, escalating issues as needed.
• Maintain accurate documentation of hardware inventory and service activities.
• Collaborate with remote teams to execute technical tasks and resolve incidents.
• Ensure compliance with data center security protocols and access controls.

Required Qualifications:

• Minimum 4 years of experience working in a data center environment.
• Hands-on experience with server hardware, cabling, and physical infrastructure.
• Basic understanding of networking components including routers, firewalls, and switches.
• Familiarity with server operating systems and remote management tools.
• Strong troubleshooting and problem-solving skills.
• Ability to lift and move equipment (up to 50 lbs) and work in physically demanding environments.
• U.S. Citizenship is required for this role due to security and compliance requirements.
• Experienced with break-fix of system, hard drive, motherboard failures and replacements

Preferred Qualifications:

• Certifications such as CompTIA Server , Network , or Cisco CCNA.
• Experience with ticketing systems and ITSM tools.
• Exposure to cloud or hybrid data center environments.

Work Environment:

• On-site presence required at designated data center location.
• May involve shift work, weekend coverage, and on-call rotations.

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to HCL policies. In addition, this role is eligible for the following benefits subject to HCL policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off (PTO) per year (some positions are eligible for unlimited PTO); and 10 paid holidays per year.

Disclaimer

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.