Automotive Technician Automotive Mechanic

JPay: $19.00 - $25.00 per hourJob description:THIS IS A 100% IN-PERSON ROLE:5 years of experience in Product Support and Technical AssistanceProficiency in automotive hardware and software systems with its functionalityASE Certifications:Electric & Electronic SystemsMechanical & Electrical ComponentsAuto Maintenance & Light RepairHere at HCL, we are seeking skilled mechanics with advanced troubleshooting and diagnostic capabilities. If you are the mechanic in the shop that solves the impossible, we would love to hear from you. Are you looking for a break from shop life. Are you interested in an office position that requires your skills and talents. If you are an aspiring mechanic B level or higher, we would love to hear from you.As a pre-assessment agent Level 3 Automotive Software Product Support, you will be responsible to provide direct support to Client dealerships for diagnostic software and hardware issues related to specific vehicle modules and systems, to supplement the escalation process through the Technical Assistance CenterProvide initial response to the dealers, acknowledging the issueProvide a solution to the dealers and technicians over the phone, e-mail and through the Global Technical Assistance Center (GTAC) systemSimple to complex issues handling inquiries from the dealers and technicians with high accuracy and efficiencyYou will ensure compliance to all company and business policies, administer all open requests, and ensure appropriate escalations or closure of the requestsYou should have a working knowledge on automotive hardware, software issues, causes and remediesYou will learn and process all software systems and related hardware in-scopeYou should ensure seamless and friction-less issue closure with focus on the accurate and timely solution provided to the TechniciansReview and validate TSR’s (Technical Service Requests) from dealers/technicians including validating issue related historical data and information in client systemsEscalate in a timely and professional manner any issues that prevent the completion of tasks and achievement of SLA and targetsRespond and act in a timely professional manner any escalations receivedYou will document and maintain contact records, solutions and troubleshooting steps for future reference.You will provide training and guidance to dealer technicians on best practices for software updates and module integration.You will stay up to date with new vehicle technologies, software releases and diagnostic tools.You will use remote diagnostic tools to analyze and address vehicle system issues and help troubleshoot advance vehicle system faults.High School Diploma or equivalentASE certification in Electrical PreferredASE certification in Gasoline Engines PreferredASE certification in Diesel Engines PreferredASE certification in L2 Preferred12 VDC circuits, CAN.5 yrs of experience as automotive technician with software issues troubleshooting backgroundSeeking Lead Mechanics, A/B level mechanicsFamiliarity with remote support tools and cloud based diagnostics platforms.Experience in OEM or Tier 2,3 technical support.Reading wiring diagramsReading repair manualsTrouble shooting electrical faultsUse of multi-meter and power-probeUse of oscilloscopeUse of scan tool/laptopAbility to pin out wiring harnessAbility to trace wiring harnessUnderstanding of DTCs type and hierarchyUse of live data and PIDSEffective verbal and written communicationWindows/Microsoft word, excelWe are a group of highly motivated and dynamic individuals supporting a leading Global Automotive Manufacturer for its vehicle software related repairs for dealers and techniciansProvide enhanced rapid response to Product Support and Software Technical Service SupportOur team’s principle is to put integrity in everything we do, which is supported by our HCL valuesOur culture of fostering creativity, valuing diversity, encouraging ideas and an all-embracing workforce team keeps us competitive and provides equal opportunities for allWe invest in building long lasting relationships with our employees, as we champion a people first culture from within, and support their development and progression in the organization.Over the past decade, HCL has been one of the fastest growing technology companies in the world.What has been the source of HCL’s success? A combination of unparalleled technical expertise and a unique management philosophy called Employees First.At HCL, employees at all levels of the organization are “Ideapreneurship,” empowered – to develop innovative solutions to operational and customer challenges. As a global company and G2000 organization, HCL Technologies brings IT and engineering services expertise under one roof to solve complex business problems for its clients.Work life balance is one of the best reasons employees prefer working for HCL. Being considered as one of the best tech companies globally; employees believe that the HCL's brand name not only opens up the world of opportunities but also adds value to their professional career.Pay and Benefits Pay Range Minimum: $19 per hourPay Range Maximum: $25 per hourHCLTech is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.A candidate’s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role may be eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.Job Type: ContractCompany DescriptionHCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products and services are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. HCL also takes pride in its many diversity, social responsibility, sustainability, and education initiatives. Through its worldwide network of R&D facilities and co-innovation labs, global delivery capabilities, and over 150,000 ‘Ideapreneurs’ across 49 countries, HCL delivers holistic services across industry verticals to leading enterprises, including 250 of the Fortune 500 and 650 of the Global 2000.Enterprises across industries stand at an inflection point today. In order to thrive in the digital age, technologies such as analytics, cloud, IoT, and automation occupy center stage. In order to offer enterprises the maximum benefit of these technologies to

Salary : $19 - $25