Senior Customer Service Representative (help desk)

• Shift: Monday - Friday 9:30a-6p CST
• Start Date: December 1st

Job Summary

We are seeking a Sr. Customer Service Representative to join our team. The ideal candidate should be proficient in customer support, data entry, and possess excellent social media knowledge. With some IT/help desk experience (not required).

Responsibilities

• Provide exceptional customer service via phone, email, and chat
• Perform data entry tasks accurately and efficiently
• Conduct outbound calls to follow up with customers
• Analyze customer inquiries and provide appropriate solutions
• Assist with sales inquiries and product information
• Maintain customer records and update databases

Experience/Education

• High School Diploma or GED is required
• Previous experience in customer service is required
• 1-2 years of remote work experience
• Strong communication skills and the ability to interact with customers effectively
• Familiarity with CRM systems is a plus
• Ability to multitask and work in a fast-paced environment

Pay and Benefits

Pay Range Minimum: $19.00 per hour

Pay Range Maximum: $21.63 per hour

HCL Tech is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.

A candidate’s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

Job Type: Full-time

Pay: $19.00 - $21.63 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Must respond to be considered: Do you have access to a laptop/PC with a camera you may interview from?
• Must respond to be considered: Do you have a dedicated space to work from at home?

Education:

• High school or equivalent (Required)

Experience:

• Call center: 2 years (Required)
• Computer skills: 2 years (Required)
• Customer service: 2 years (Required)

Work Location: In person

Salary : $19 - $22