What are the responsibilities and job description for the ASSOCIATE MANAGER position at HCL Technologies?
About HCLTech
HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.
Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.
To learn more about how we can supercharge progress for you, visit www.hcltech.com
Admin-MS Windows 2000 Admin
Job Summary
The MS Windows Administrator in Support & Operations plays a crucial role in maintaining system integrity and ensuring high-quality customer support. This position independently resolves technical issues, conducts root cause analyses, and manages escalations effectively to enhance customer satisfaction and operational efficiency.
(1.) Key Responsibilities
1. Provide Technical Support For Ms Windows 2000 Environments By Independently Resolving Tickets Within Agreed Sla, Ensuring Timely And Effective Solutions.
2. Conduct Root Cause Analysis On Escalated Issues To Identify And Implement Corrective Actions, Enhancing System Reliability And Reducing Recurrence.
3. Contribute To Knowledge Base Management By Documenting Solutions And Updates, Enabling Efficient Information Sharing And Training Of New Team Members.
4. Facilitate Training Sessions For Freshers And Coaching For Analysts, Fostering Skill Development And Ensuring Adherence To Quality Standards And Regulatory Requirements.
5. Strive For Exceptional Customer Experience By Achieving First Call Resolution And Minimizing Rejected Resolutions And Reopened Cases, Thereby Enhancing Overall Csat.
Skill Requirements
1. Proficient In Ms Windows 2000 Administration With Solid Troubleshooting Skills.
2. Strong Understanding Of Support Ticketing Systems And Sla Management.
3. Familiarity With Root Cause Analysis Methodologies And Documentation Practices.
4. Excellent Communication And Interpersonal Skills To Facilitate Training And Support.
Certification
1. Itil Foundation Certification (Optional But Valuable).
2. Microsoft Certified: Windows Server Fundamentals (Optional But Valuable).
HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.
Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.
To learn more about how we can supercharge progress for you, visit www.hcltech.com
Admin-MS Windows 2000 Admin
Job Summary
The MS Windows Administrator in Support & Operations plays a crucial role in maintaining system integrity and ensuring high-quality customer support. This position independently resolves technical issues, conducts root cause analyses, and manages escalations effectively to enhance customer satisfaction and operational efficiency.
(1.) Key Responsibilities
1. Provide Technical Support For Ms Windows 2000 Environments By Independently Resolving Tickets Within Agreed Sla, Ensuring Timely And Effective Solutions.
2. Conduct Root Cause Analysis On Escalated Issues To Identify And Implement Corrective Actions, Enhancing System Reliability And Reducing Recurrence.
3. Contribute To Knowledge Base Management By Documenting Solutions And Updates, Enabling Efficient Information Sharing And Training Of New Team Members.
4. Facilitate Training Sessions For Freshers And Coaching For Analysts, Fostering Skill Development And Ensuring Adherence To Quality Standards And Regulatory Requirements.
5. Strive For Exceptional Customer Experience By Achieving First Call Resolution And Minimizing Rejected Resolutions And Reopened Cases, Thereby Enhancing Overall Csat.
Skill Requirements
1. Proficient In Ms Windows 2000 Administration With Solid Troubleshooting Skills.
2. Strong Understanding Of Support Ticketing Systems And Sla Management.
3. Familiarity With Root Cause Analysis Methodologies And Documentation Practices.
4. Excellent Communication And Interpersonal Skills To Facilitate Training And Support.
Certification
1. Itil Foundation Certification (Optional But Valuable).
2. Microsoft Certified: Windows Server Fundamentals (Optional But Valuable).