What are the responsibilities and job description for the AREA SALES DIRECTOR position at HCL Technologies?
Bachelor's degree in business, Marketing, Information Technology, or a related field or aptitude.Proven experience in Technical Advisory, Solution Architect, Technical Consulting, Account management, or Customer SuccessIn-depth knowledge of HCLSoftware products and services, including troubleshooting and performance optimization.Strong communication skills, with the ability to build rapport and influence decision-making.Excellent customer relationship management skills, with a customer-centric mindset and a genuine passion for delivering exceptional service.Analytical mindset with the ability to leverage data and metrics to drive decision-making.Self-motivated, proactive, and able to work independently as well as part of a team.Detail JD Develop and implement product-related strategies to achieve high renewal rates and minimize attrition.Proactively engage with customers to understand their evolving business and product needs, challenges, and future objectives.Be the voice of the customer internally, advocating for their needs with product teams and other internal stakeholders.Act as a key player in driving overall customer success and satisfaction, from onboarding to ongoing support and renewal.Provide expert technical guidance to ensure customers fully leverage HCLSoftware products, offering proactive solutions and best practices to maximize adoption and system performance. Collaborate with customers to design, implement, and optimize solutions that align with their business needs and technology goalsAct as a point of escalation for technical issues, ensuring timely resolution and a seamless customer experience. Proactively identify risks and collaborate with support and engineering teams to resolve complex challenges.Monitor customer health through metrics and usage data to identify potential risks, providing regular technical assessments. Deliver performance reviews, technical reports, and business value assessments to ensure continuous improvement.Conduct regular business reviews to demonstrate the value of our software products and identify opportunities for upselling and cross-selling.Collaborate with the account team to develop account plans and renewal strategies.Stay informed about industry trends, competitor offerings, and customer feedback to provide input into product development and enhancement initiatives.Collaborate with internal teams, including sales, marketing, product management, training, and customer support, to ensure a seamless customer experience.