What are the responsibilities and job description for the Training Officer position at HCL Global Systems Inc?
Title : Training Officer
Location : Nashville,TN - Hybrid
Shift 1
8:00 AM 4:30 PM
Contracted Training Officer Position Summary :
The Tennessee Department of Children's Services (DCS) is seeking qualified and passionate individuals for the role of Training Officer. This position is responsible for delivering comprehensive Pre-Service and Specialty training to newly hired DCS staff. The ideal candidate will have direct child welfare field experience and a strong background in training delivery, with a commitment to trauma-informed care and the DCS Practice Model.
Key Responsibilities:
- Deliver Pre-Service Training to new DCS employees, covering:
- Fundamentals of Child Welfare
- Program-specific content based on assigned service areas (e.g., CPS, Foster Care, Juvenile Justice)
- Trauma-informed case management practices
- The DCS Practice Model and Practice Wheel (Engagement, Teaming, Assessment, Planning, Implementation, Tracking, and Adjusting)
- Self-care strategies and Motivational Interviewing techniques
- Facilitate Mentor Certification Programs
- Proctor Pre-Service Assessments and support evaluation processes
- Participate in Case Panel Presentations
- Participate in Simulation Lab activities (depending on location)
- Provide web-based technical assistance and support for virtual training delivery
- Utilize Microsoft Teams and other digital platforms to conduct and support training sessions
- Collaborate with training team members and program leadership to ensure consistency and quality in training content and delivery
- Travel –some travel will be required, under 75 miles each way. No overnight travel required.
Minimum Qualifications:
- One (1) year of direct child welfare field experience (e.g., case management, investigations, foster care, juvenile justice)
- One (1) year of experience in training delivery, adult education, or staff development
- Proficiency in Microsoft Teams and other virtual training tools
- Strong communication, facilitation, and organizational skills
- Ability to work independently and collaboratively in a fast-paced, evolving training environment
- Bachelor's Degree
Preferred Qualifications:
- Experience delivering training in a government or human services setting
- Certification or coursework in trauma-informed care, motivational interviewing, or adult learning principles
Work Conditions:
- Travel may be required for in-person training sessions within regional area
- Hybrid work environment with both remote and on-site responsibilities