What are the responsibilities and job description for the Endpoint Engineer - IT Security Analyst - Richmond, VA position at HCL Global Systems Inc?
About the role:
- The Client is seeking an Endpoint Engineer to support enterprise software and patch deployment activities. This role is responsible for reviewing endpoint vulnerability metrics and executing remediation through targeted software and patch deployments. The engineer will troubleshoot deployment failures, patching issues, and configuration problems, providing detailed root‑cause analysis and corrective actions. Additionally, the position contributes to maintaining a secure, compliant, and reliable endpoint environment across the organization..
Responsibilities Include:
- Engineer, modify, package, and deploy commercial off‑the‑shelf (COTS) software across enterprise endpoint environments.
- Develop and maintain deployment packages using tools such as Microsoft Intune, Endpoint Configuration Manager (MECM/SCCM) or similar endpoint management platforms.
- Perform compatibility testing and configuration adjustments to ensure reliable software installation and operation across diverse device profiles.
- Automate software deployment workflows to improve efficiency, consistency, and scalability.
- Collaborate with application owners and security teams to evaluate software update requirements, dependencies, and risks.
- Support enterprise patch management processes, including testing, scheduling, deploying, and validating OS and third‑party updates.
- Monitor vulnerability reports from tools such as Rapid7, Qualys, Tenable, Defender for Endpoint, etc., and assist in prioritizing and remediating endpoint-related risks.
- Troubleshoot deployment failures, patching issues, and endpoint configuration problems, providing root-cause analysis and corrective actions.
- Maintain documentation for packaging standards, deployment procedures, endpoint baselines, and change management activities.
- Implement and enforce endpoint hardening policies, compliance settings, and configuration baselines.
- Partner with infrastructure, security, and service desk teams to ensure high endpoint reliability, security posture, and user satisfaction.
- Continuously evaluate new technologies, updates, and automation opportunities to optimize endpoint management operations.
Required / Desired Skills
Experience and proficiency with Windows 11 operating systems and monthly/annual updates
Experience and proficiency with Microsoft Office 365 applications and monthly updates
Experience and proficiency using an Endpoint Management System
Experience and proficiency using a Workstation Imaging Solution
Experience and proficiency using a Service Management Ticketing System
Proven analytical and problem-solving abilities
Excellent verbal and written communication skills
Ability to work independently with minimal direction and as a team
Ability to work effectively with end users, technical staff, and senior staff – providing exception customer service
Experience with Microsoft InTune and Autopilot
Experience with Microsoft GraphAPI
Experience with PatchMyPC
Experience with ServiceNow
Experience with PowerShell