What are the responsibilities and job description for the Print Service Support Technician - Richmond, VA position at HCL Global Systems Inc?
NOTE: Initially the role will require 4 days per week ON SITE to complete training with the opportunity to become REMOTE 5 days per week once training is successfully completed.
About the role:
We are seeking a skilled and customer-focused Support Technician to join our IT team. This mid-level role is responsible for providing technical assistance and support to end-users, resolving issues related to print services, and ensuring optimal IT service delivery.
The ideal candidate will have a strong understanding of IT systems, excellent problem-solving skills, detailed oriented, and a commitment to delivering high-quality customer service and support.
The role will be supporting the clients Print Service offering. Previous experience and knowledge of printers is a nice to have. Ideal candidate will have help desk ticket handling experience as well as Print environment Knowledge.
Required / Desired Skills
Microsoft 365
Strong communication and interpersonal skills and detail oriented
Strong analytical and troubleshooting skills
Ability to prioritize tasks and manage time effectively in a fast-paced environment.
Experience Utilizing ticketing systems (e.g., ServiceNow, Jira, or equivalent) to track and document support requests
Commitment to delivering high-quality end user support and customer service
Experience in a help desk or technical support role.
Knowledge of IT systems
Knowledge of print services environment