What are the responsibilities and job description for the PBX Operator position at HCA Houston Healthcare?
Introduction
Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a(an) PBX Operator with The Woman's Hospital of Texas you can be a part of an organization that is devoted to giving back!
Benefits
The Woman's Hospital of Texas offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
Note: Eligibility for benefits may vary by location.
Would you like to unlock your potential with a leading healthcare provider dedicated to the growth and development of our colleagues? Join the The Woman's Hospital of Texas family! We will give you the tools and resources you need to succeed in our organization. We are looking for an enthusiastic PBX Operator to help us reach our goals. Unlock your potential!
Job Summary And Qualifications
Under the supervision of the Security Manager, is responsible and held accountable for all activities related to operating the Hospital switchboard.
What you will do in this role:
HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
Be a part of an organization that invests in you! We are reviewing applications for our PBX Operator opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a(an) PBX Operator with The Woman's Hospital of Texas you can be a part of an organization that is devoted to giving back!
Benefits
The Woman's Hospital of Texas offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
- Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
- Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
- Free counseling services and resources for emotional, physical and financial wellbeing
- 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
- Employee Stock Purchase Plan with 10% off HCA Healthcare stock
- Family support through fertility and family building benefits with Progyny and adoption assistance.
- Referral services for child, elder and pet care, home and auto repair, event planning and more
- Consumer discounts through Abenity and Consumer Discounts
- Retirement readiness, rollover assistance services and preferred banking partnerships
- Education assistance (tuition, student loan, certification support, dependent scholarships)
- Colleague recognition program
- Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
- Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Note: Eligibility for benefits may vary by location.
Would you like to unlock your potential with a leading healthcare provider dedicated to the growth and development of our colleagues? Join the The Woman's Hospital of Texas family! We will give you the tools and resources you need to succeed in our organization. We are looking for an enthusiastic PBX Operator to help us reach our goals. Unlock your potential!
Job Summary And Qualifications
Under the supervision of the Security Manager, is responsible and held accountable for all activities related to operating the Hospital switchboard.
What you will do in this role:
- Under the supervision of the Security Manager, is responsible and held accountable for all activities related to operating the Hospital switchboard.
- Relay incoming and outgoing calls and greets all face to face customers, provides information, and directions as needed.
- Monitoring multiple security alarms (Hospital codes).
- Operates the public address system consistent with Hospital policies, including paging authorized personnel and making authorized announcements included, but not limited to all Codes.
- Promptly implements emergency procedures in response to code alarms in accordance to Policy.
- Maintains all necessary logs and complete forms required by Hospital policy including but not limited to Code Log, Department Safety Inspection Checklist, Code Blue Alarm Test, Delivery & Pick-up Log, Parking validation and Service Recovery Logs etc.
- Performing miscellaneous Hospital clerical duties as assigned
- Participates in on-call rotation as required.
- Recognizes the purpose of employment is to prioritize the patient as number one.
- Fulfills the duty and responsibility to maintain competence and to continue personal and professional growth.
- Identifies and assists with opportunities for performance improvement activities on the unit and with other service areas.
- Demonstrates fiscal responsibility by taking ownership of time management, decreasing waste (of time and supplies) and promoting cost effectiveness while maintaining patient safety and quality of care.
- Previous experience in telecommunications and/or PBX Console Operations. Experience in face to face interactions with a variety of customers.
HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
Be a part of an organization that invests in you! We are reviewing applications for our PBX Operator opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.