What are the responsibilities and job description for the PBX Operator position at HCA Houston Healthcare?
Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a(an) PBX Operator today with HCA Houston Healthcare Tomball.
Job Summary And Qualifications
The PBX Operator is responsible for ensuring that all visitors (patient, family, physician) are greeted either in person or on the telephone in a respectful, friendly and prompt manner. The position provides information about patient’s location, answers questions about the facility, provides maps and directions to visitors. The position efficiently and courteously processes all incoming, outgoing and internal hospital calls received at the PBX panel, and answers questions about the hospital. The position efficiently receives and follows notification processes for all Emergency Response Codes.
What you will do in this role:
No Travel Required
Benefits
No experience Required Years of Experience
HCA Houston Healthcare Tomball, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
Note: Eligibility for benefits may vary by location.
HCA Houston Healthcare Tomball has provided quality healthcare to Tomball, Magnolia and Northwest Houston communities since 1948. Fully accredited by The Joint Commission, our 350 bed hospital is on a 150-acre campus that features designated specialty centers: The Orthopedic Center, The Women’s Center, the Heart and Vascular Center and the Texas Sports Medicine Center. Our services include a Level III Trauma Center, advanced robotic surgery program with 24/7 service, Joint Commission-certified Primary Stroke Center, comprehensive Women's Services and Labor & Delivery unit with Level II Neonatal Intensive Care Unit (NICU), orthopedic care including joint replacement, and much more. We are committed to providing quality healthcare while making a difference in our patients’ lives. Through exceptional technology and specialized medical staff, area residents receive a full range of medical services, close to home. We are members of HCA Houston Healthcare, the most comprehensive family of hospitals in the region and part of the leading provider of healthcare in the country, HCA Healthcare. Together we are stronger, smarter and more accessible in providing the patient-centered care you need close to home.
HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our PBX Operator opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Job Summary And Qualifications
The PBX Operator is responsible for ensuring that all visitors (patient, family, physician) are greeted either in person or on the telephone in a respectful, friendly and prompt manner. The position provides information about patient’s location, answers questions about the facility, provides maps and directions to visitors. The position efficiently and courteously processes all incoming, outgoing and internal hospital calls received at the PBX panel, and answers questions about the hospital. The position efficiently receives and follows notification processes for all Emergency Response Codes.
What you will do in this role:
- Communicate verbally via telephone
- Communicate verbally in a face-to-face situation
- Communicate in written form
- Communicate and convey detailed or important instructions to other workers accurately, loudly, or quickly
- Inspect machinery, office equipment, and/or medical equipment
- Solve problems requiring interpretation
- Utilize reasoning and problem-solving skills
- May be exposed to infections and contagious diseases
- Occasionally exposed to radiation hazards
- Exposed to housekeeping/cleaning agents/chemicals
- Occasional exposure to unpleasant patient or unit environment
- Contact with patients under wide variety of circumstances
- May be exposed to/occasionally exposed to patient elements
- Exposed to unpleasant elements (accidents, injuries and illness)
- Subject to varying and unpredictable situations
- Subject to long irregular hours
- Handles emergency or crisis situations
- Subject to many interruptions
- Occasional pressure due to multiple calls and inquiries
- Handles absentee replacement on short notice
No Travel Required
Benefits
No experience Required Years of Experience
HCA Houston Healthcare Tomball, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
- Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
- Wellbeing support, including free counseling and referral services
- Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
- Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
- Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
- Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts
Note: Eligibility for benefits may vary by location.
HCA Houston Healthcare Tomball has provided quality healthcare to Tomball, Magnolia and Northwest Houston communities since 1948. Fully accredited by The Joint Commission, our 350 bed hospital is on a 150-acre campus that features designated specialty centers: The Orthopedic Center, The Women’s Center, the Heart and Vascular Center and the Texas Sports Medicine Center. Our services include a Level III Trauma Center, advanced robotic surgery program with 24/7 service, Joint Commission-certified Primary Stroke Center, comprehensive Women's Services and Labor & Delivery unit with Level II Neonatal Intensive Care Unit (NICU), orthopedic care including joint replacement, and much more. We are committed to providing quality healthcare while making a difference in our patients’ lives. Through exceptional technology and specialized medical staff, area residents receive a full range of medical services, close to home. We are members of HCA Houston Healthcare, the most comprehensive family of hospitals in the region and part of the leading provider of healthcare in the country, HCA Healthcare. Together we are stronger, smarter and more accessible in providing the patient-centered care you need close to home.
HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our PBX Operator opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.