Purpose

The IT Systems Specialist I assists in managing and optimizing HC3’s critical enterprise business systems and reporting across these platforms to provide valuable insights and metrics. This entry-level position supports system design and maintenance, provides assistance with business analysis tasks, and helps resolve system issues under the guidance of more senior team members.

Responsibilities

The responsibilities for this position include the following:

• System Support: Assist with the daily operations and maintenance of NetSuite, HubSpot, and Jira Cloud. Provide basic support and troubleshooting for system issues under supervision.
• Report Writing: Generate and maintain standard reports and dashboards in NetSuite, HubSpot, Jira Cloud, and Metabase. Assist with data gathering and reporting tasks as needed.
• Business Analysis Support: Support business analysis tasks by gathering basic requirements and assisting in the documentation of business processes.
• System Troubleshooting: Troubleshoot and resolve routine system issues related to NetSuite, HubSpot, Jira Cloud, and reporting tools.
• System Documentation: Maintain accurate documentation of system configurations, workflows, and issue resolutions.
• Training and Development: Participate in training and development opportunities to build skills in system administration, business analysis, and reporting.

Competencies and Qualities

Qualified candidates must have the following competencies and qualities:

• Basic understanding of business systems and processes
• Able to follow instructions and work under supervision
• Strong attention to detail and willingness to learn
• Effective communication skills and the ability to work collaboratively with team members
• Problem-solving skills for resolving routine issues

Education Experience and Certifications

Required:

• Bachelor’s degree in Information Technology, Business Systems, or a related field, or equivalent job experience
• 0-2 years of experience in systems support or administration
• Basic experience with NetSuite, HubSpot, Jira Cloud, or similar systems

Preferred:

• Familiarity with report writing tools such as Metabase
• Basic knowledge of business analysis principles

Supervisory Responsibility

This role has no supervisory responsibilities.

Work Environment

Hybrid work environment, combining both in-office and remote work opportunities, in accordance with company policies.

Travel

Occasional travel to an HC3 facility.

Physical Demand

This role involves extended periods of sitting and computer use, with occasional physical tasks such as lifting up to 40 pounds.

Position Type and Expected Hours

This is a full-time position. Some night and weekend work may be required for system maintenance or urgent issues.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities. Activities, duties, and responsibilities may change at any time with or without notice.