Purpose

The Content Quality Control Analyst is crucial for ensuring the quality of all documents we create for our clients. The purpose of this role is to meticulously review and validate that all statements, notices, and letters accurately reflect the data provided by our clients. By doing so, the analyst guarantees the integrity of our company's output, which is paramount for our clients' operational and regulatory compliance. The desired outcome is flawless document delivery that enhances our clients' trustworthiness and provides their customers with clear, accurate financial information, ultimately leading to increased client confidence and strengthened customer relationships. 

Responsibilities

The responsibilities for this position include the following:

• Document and conduct thorough quality assurance reviews of document workflow outputs to ensure they accurately reflect the provided data.

• Coordinate with other teams to troubleshoot issues, develop effective quality assurance processes, and continually improve overall test strategy.

• Verify factual accuracy, formatting, and compliance with client-specific and regulatory requirements, meticulously identifying and reporting errors.

• Ensure all dynamic content, variables, and data fields are correctly populated and function as intended within the document templates.

• Develop and maintain comprehensive quality checklists, process documentation, and explore automation to standardize the review process, ensure consistency, and increase testing efficiency.

• Stay informed of industry best practices and regulatory changes in financial document processing to continuously improve our QA/QC procedures.

Competencies and Qualities

Qualified candidates must have the following competencies and qualities:

• Exceptional attention to detail with a keen eye for numerical and data-driven inconsistencies

• Strong analytical and problem-solving skills to identify root causes of data and formatting errors

• Excellent communication skills, both written and verbal, for providing clear, actionable feedback to technical and operational teams

• Proven ability to manage multiple projects simultaneously while maintaining a high level of accuracy under tight deadlines

• Proficiency with data processing tools and document composition software

• A strong sense of ownership and accountability for the integrity and quality of document outputs

• Able to work independently and as part of a team in a secure and regulated environment

• Understanding of financial documents and data handling principles

Education, Experience, and Certifications

Required

• Bachelor's Degree in computer science, software engineering, information technology related field or 3 years of relevant experience

• Experience with Jira and/or other ticketing system

• Familiar with various standard file structures such as CSV, XML, and JSON

• Experience with PDF tools

• Fluency in English with excellent written and verbal communication skills

Preferred

• Experience managing projects and holding people accountable

• Demonstrable experience with both manual and automated testing

• Basic understanding of SQL and relational data

• Experience with various scripting languages such as JavaScript or Powershell

• Experience with Quadient Inspire/GMC composition tools

Supervisory Responsibility

This position has no direct supervisory responsibilities.

Work Environment

Work will be performed in an HC3 office or remote office space. If approved for remote work, the home office must be appropriate for focused work without distractions and in compliance with the Remote Work and Access Policy. Fully remote employees will be required to occasionally travel to the main Irondale, AL office for critical team meetings.

Travel

This position requires little to no travel. This role may be required to occasionally travel to an HC3 office for team meetings

Physical Demand

This role will require using a computer for long periods of time while either sitting or standing.

Position Type and Expected Hours

This is a full-time position for five, eight-hour days (at least 40 hours) per week. Typical workdays begin at 8:00 AM and end at 5:00 PM local time, Monday through Friday, and include a one-hour lunch break, circumstances may require night and weekend work in order to remain available for area(s) of oversight.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities. Activities, duties, and responsibilities may change at any time with or without notice.

Revision History

Record any material additions, revisions, or deletions of this document in the table below and update the version number accordingly. Once changes are appropriately approved, the updated version will be published on the Intranet.