What are the responsibilities and job description for the Technical Service Trainer position at HC Forklift America?
Job Title: Technical Service Trainer
Department: Customer Care
Reports To: VP of Operations
Job Type: Full-Time | Onsite | Salaried Exempt
Location: Rock Hill, SC 29730
Position Summary
HC Forklift America (HCFA) is seeking an experienced Technical Service Trainer to develop and deliver technical training programs for employees and dealer service technicians. This role is responsible for creating training materials, conducting classroom and hands-on instruction, and supporting technical competency across HCFA's forklift product lines.
As a newly established position, the Technical Service Trainer will develop training programs from the ground up while collaborating with internal service experts and management. The position requires approximately 25–40% travel to support regional dealer training.
Key Responsibilities
This job description reflects the current expectations for the position but is not intended to be all-inclusive. Duties, responsibilities, and qualifications may be modified or reassigned at any time to meet the evolving needs of the organization.
Department: Customer Care
Reports To: VP of Operations
Job Type: Full-Time | Onsite | Salaried Exempt
Location: Rock Hill, SC 29730
Position Summary
HC Forklift America (HCFA) is seeking an experienced Technical Service Trainer to develop and deliver technical training programs for employees and dealer service technicians. This role is responsible for creating training materials, conducting classroom and hands-on instruction, and supporting technical competency across HCFA's forklift product lines.
As a newly established position, the Technical Service Trainer will develop training programs from the ground up while collaborating with internal service experts and management. The position requires approximately 25–40% travel to support regional dealer training.
Key Responsibilities
- Develop and maintain technical training presentations, curricula, manuals, and instructional materials for electric, LPG, and diesel forklifts.
- Design competency-based training programs tailored to varying technician skill levels and service requirements.
- Conduct hands-on and virtual training sessions for employees and dealer service technicians when needed.
- Provide technical instruction on electrical systems, hydraulics, powertrains, batteries, charging systems, and diagnostic procedures.
- Develop online training resources, webinars, instructional videos, and technical assessments.
- Create practical troubleshooting and equipment demonstrations to reinforce technical knowledge and repair skills.
- Collaborate with service experts and management to ensure training accuracy, consistency, and alignment with manufacturer standards.
- Identify training needs and technical knowledge gaps across internal teams and the dealer network.
- Evaluate training effectiveness through participant feedback, competency assessments, and performance evaluations.
- Update training materials to reflect new forklift models, product, service procedures, and new upcoming technologies.
- Promote safe equipment operation, preventive maintenance practices, and proper diagnostic and repair procedures.
- Coordinate and deliver regional training sessions at dealer locations, requiring approximately 25–40% travel.
- Provide ongoing technical guidance and training support to dealer service personnel as needed.
- Maintain training schedules, attendance records, course materials, and related documentation.
- Manage multiple training initiatives and development projects while meeting established deadlines.
- Associate degree, technical degree in a related field, or equivalent professional experience.
- Minimum of 5 years of technical service experience in the forklift or material handling equipment industry.
- Minimum of 3 years of forklift technical training experience or 5 years of relevant experience in mobile industrial equipment.
- Strong knowledge of electric, LPG, and diesel forklift maintenance, diagnostics, and repair.
- Proficiency in electrical systems, hydraulic systems, powertrains, and troubleshooting procedures.
- Experience with motive power batteries and charging systems.
- Current forklift operator certification and ability to maintain certification.
- Strong presentation, communication, organizational, and problem-solving skills.
- Ability to independently develop training materials and effectively instruct technical audiences.
- Proficiency in Microsoft Office applications, cloud-based platforms, CRM, as well as ERP systems
- Willingness to travel approximately 25–40%.
- Knowledge of lithium-ion battery technology and highly advanced forklift diagnostic systems.
- Experience with learning management systems, e-learning platforms, and technical instruction.
- Previous experience providing technical training within an OEM or dealer network environment.
- Hands-on experience with SAP S/4 HANA ERP system and Salesforce CRM
- Salary Range: (Based on experience and qualifications)
- Benefits Include:
- Medical, Dental, and Vision insurance
- 401(k) with company match
- Paid Time Off (PTO) and Paid Holidays
- Employee Assistance Program (EAP)
This job description reflects the current expectations for the position but is not intended to be all-inclusive. Duties, responsibilities, and qualifications may be modified or reassigned at any time to meet the evolving needs of the organization.